05 responsibilities of postal service providers in Vietnam

16:20, 01/11/2018

The Ministry of Information and Communications of Vietnam issued Circular No. 14/2018/TT-BTTTT providing for management of postal service quality, which takes effect from December 01, 2018.

According to Circular No. 14/2018/TT-BTTTT of the Ministry of Information and Communications of Vietnam, postal service providers shall have the following responsibilities:

- Ensure that the postal service quality is conformable with the one declared. Take remedy measures if detecting the postal service quality is inconsistent with the one declared and send a report on such remedy to the state management agency.

- Arrange the contact point and assign persons to perform the task of state management for postal service quality prescribed herein.

- The service provider subject to inspection must send a document in which name, job title and telephone number of its legal representative or authorized person working with the inspectorate are specified to the inspection agency before the inspection.

- The legal representative or authorized person must work with the inspectorate during inspection and facilitate such inspection.

- Prepare all data, documents and instruments necessary for inspection, provide and take responsibility for accuracy and punctuality of the data, documents and representation provided as required by the inspectorate.

View the responsibilities of other agencies at Circular No. 14/2018/TT-BTTTT of the Ministry of Information and Communications of Vietnam, which replaces Circular No. 15/2011/TT-BTTTT.

- Thanh Lam -

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