Procedure for Handling Disciplinary Complaint Applications of the Communist Party

1. Conditions for a complaint to be processed are as follows:

- Written by hand or typed in Vietnamese;

- The complaint must include: the date of the complaint; the full name and address of the complainant; the date of the disciplinary decision or the decision resolving the disciplinary complaint that the party member is complaining about; the content and requests of the complainant;

- The complaint has been processed according to regulations, but the complainant provides additional documents or new evidence;

- In special cases: The complaint has the directives of the General Secretary and members of the Politburo, the Secretariat.

2. Complaint processing procedure for Communist Party disciplinary actions:

- Stamp the received complaint → categorize the complaint → study the complaint → update information for complaint management (record book or Communist Party Inspection software);

- For complaints under the jurisdiction of the Committee: The Complaints and Denunciations Department creates a proposal slip for processing; enters the complaint into the management record; transfers the complaint to the responsible Committee member for consideration and resolution according to regulations; notifies the complainant; stores the resolution result in the record book or software.

- For complaints under the jurisdiction of the Central Executive Committee, the Politburo, and the Secretariat: The Complaints and Denunciations Department reports to the Standing Vice President for directive consultation and consideration.

- For complaints under the jurisdiction of lower-level Communist Party organizations: The Complaints and Denunciations Department creates a transfer slip to the competent Communist Party organization for resolution; enters the complaint into the tracking record; notifies the complainant; stores the resolution result in the record book or software.

- Handling complaints that are not disciplinary complaints of the Communist Party: The Complaints and Denunciations Department creates a transfer slip to the competent agency for consideration and resolution; enters the complaint into the tracking system and software when transferring and when receiving the resolution result.

3. Complaint processing time (from receipt to acceptance):

- For complaints under the jurisdiction of the Committee: The Complaints and Denunciations Department and the relevant field departments of each unit shall process it within no more than 5 working days;

- For complaints not under the jurisdiction of the Committee: No more than 10 working days;

- In special cases, complaints must be processed on the same day.

For details, see Regulation 14-QD/UBKTTW issued on August 22, 2014.

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