Protection of consumer information according to Vietnam’s current regulations

11:50, 06/06/2016

According to Vietnam’s regulations, consumers’ information shall be kept safe and confidential when they participate in transactions, use of goods or services, except where competent state agencies require the information.

According to Article 6 of the Law on protection of consumers’ rights 2010 of Vietnam, where the collection, use and transfer of consumer information, the organizations or individuals trading goods and/or services shall:

Firstly, notify clearly and openly the consumer of the purpose of the collection and use of consumer information before such activities being done;

Secondly, use information in conformity with the purpose informed to consumers, and with the consent by the consumers;

Thirdly, ensure safety, accuracy, completeness during collection, use and transfer of consumer information;

Fourthly, update or adjust by themselves or help consumers to update and adjust as the information is found to be incorrect;

Fifthly, only transfer consumer information to third parties upon the consent of consumers, except where otherwise provided by law.

The Law on protection of consumers’ rights 2010 of Vietnam was issued on November 17, 2010 and officially effective from July 01, 2011.

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- The legal regulations in this article are according to Vietnamese Law;
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