Law on protection of consumers’ rights 2010 of Vietnam: Responsibility for warranty for goods, components and accessories

Tuyet Hoan

11:58, 12/12/2016

Goods, components or accessories are guaranteed by the agreement of the parties or guaranteed compulsorily under provisions of laws. So, how is the responsibility for warranty for goods, components and accessories of organizations or individuals trading goods according to Vietnam’s regulations?

According to Article 21 of the Law on protection of consumers’ rights 2010 of Vietnam, where goods, components or accessories are warranted, organizations or individuals trading goods shall:

One, fully comply with warranty obligations for goods, components or accessories supplied by them.

Two, provide consumers with the receipt of the warranty, clearly stating the duration of the warranty. The period for implementation of the warranty is not included in the warranty duration for the goods, components and accessories.

Where organizations or individuals trading goods replace components, accessories or exchange commodities, such warranty duration for components, accessories or goods are calculated from the time of replacing components, accessories or of exchanging new commodity.

Three, provide consumers with similar goods, components or accessories for temporary use or provide other forms of settlement accepted by consumers during implementation of the warranty.

Four, exchange new similar goods, components or accessories or take back goods, components or accessories and return money to consumers in the case where time for warranty implementation run out while failing to repair or solve the error.

Five, exchange new similar goods, components or accessories, or take back the goods give money back to consumers in the case where the warranty is implemented 03 times or more within the warranty duration as to goods, components or accessories without fixing the error.

Six, bear the cost of repairs and bear freight to transport goods, components or accessories to the place of warranty, and freight to transport them from the place of warranty to the residence of the consumer.

Seven, be responsible for the warranty of goods, components or accessories to consumers even in the event of authorizing other organizations or individuals to perform the warranty.

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE

32 lượt xem

- The legal regulations in this article are according to Vietnamese Law;
- This English translation is for reference purposes only and not a definitive translation of the original Vietnamese texts;
- Articles may be compiled from a variety of sources;
- Applicable Terms may have expired at the time you are reading;
- If you have any questions about the copyright of the article, please contact us via email banquyen@lawnet.vn