Improve the efficiency of citizen reception, complaint and denunciation settlement in Vietnam

According to the Official Dispatch No. 9740/VPCP-V.I of Vietnam’s Government, in order to improve the effectiveness and efficiency of citizen reception, letter handling, and settlement of complaints and denunciations, the Prime Minister and Permanent Deputy Prime Minister Truong Hoa Binh requested Ministers, Heads of ministerial-level agencies, Governmental agencies and Presidents of People's Committees of provinces and central-affiliated cities, relevant agencies and organizations, on the basis of comments and assessments of the National Assembly Standing Committee, to take specific measures to rectify and overcome shortcomings and limitations, and organize the strict implementation of recommendations of the National Assembly Standing Committee.

Concurrently, request the Government Inspector to perform:

- Assume the prime responsibility for, and coordinate with the Ministry of Justice and relevant agencies in, studying and recommending to competent authorities to promulgate regulations on conditions for reconsidering the legally effective decision on settlement of administrative complaints, the statute of limitations for initiating lawsuits has expired but citizens still continue to complain;

- Study and propose competent agencies to promulgate legal documents regulating the settlement of petitions and reflections related to complaints and denunciations;

- …

View more details at the Official Dispatch No. 9740/VPCP-V.I of Vietnam’s Government, issued on November 20, 2020.

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