Decision 126/QD-TCT on the procedures and policies regarding the responsibilities of the Heads of Tax Authorities at all levels in responding to feedback and suggestions from taxpayers.
The timeframe for the tax unit to respond to the taxpayer's feedback is a maximum of 15 days for cases where the feedback content is not specifically stipulated in the law and requires opinions from other units within the Ministry.
In cases where the feedback content is clearly stipulated in the law and does not require higher-level opinions, the response time is no more than 3 working days from the date the tax unit receives the feedback document.
For other cases that require additional opinions from higher levels, the response time is regulated as follows:
- No more than 5 working days, for cases requiring opinions from units under the General Department;- No more than 10 working days, for cases requiring opinions from units under the Ministry.
Decision 126/QD-TCT took effect on January 31, 2018.
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