Answering Queries on Online Lookup of Health Insurance Card Information

Thuy Phu

17:53, 10/07/2024

Official Dispatch 1677/BYT-BH guiding the resolution of certain issues regarding the application of information technology in healthcare management and health insurance payment.

Noticeably, the regulation on the search for health insurance card information through the search tool at the reception portal or the electronic information portal of Vietnam Social Security or directly through the application programming interface (API) is as follows:

- Healthcare facilities perform searches for health insurance card information when receiving persons with health insurance cards for healthcare services using the aforementioned tools to determine whether the patient falls under health insurance policies or not:- At the time of providing healthcare services, if the search result shows the health insurance card is still valid, then provide healthcare services under health insurance policies for the person;- In case the search result shows the health insurance card has expired, provide healthcare services not under health insurance policies and explain to the patient or the patient's relatives.

- For military personnel, public security personnel, and cipher workers: Only check the health insurance card and photo ID in cases where the search does not yield information about the health insurance card.

See additional instructions at Official Dispatch 1677/BYT-BH dated March 28, 2018.

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