Vietnam: What are online public services?

According to Decree No. 43/2011/NĐ-CP of Vietnam’s Government, online public services are prescribed as follows:

1. Information on online public services

- A managing agency shall publish full information on its online public services on the national database on administrative procedures. Information on online public services must be updated, supplemented and modified right after any change occurs.

- The web portal of a state agency must have the section "online public services" which lists public administrative services and online public services it is providing and specifies the levels of these services. Services shall be organized and classified by industry and sector for convenient use.

- The web portal of a state agency must have the functions providing use instructions, and monitoring use frequencies, dossier processing and the number of processed dossiers, for each online public service of level 3 or higher.

2. Responsibilities for provision of online public services

- Managing agencies shall provide public administrative services on web portals based on their results of standardizing administrative procedures. Services attached with administrative forms and declarations must be provided at least at level 2. For each service, all elements constituting the administrative procedure concerned and responsibilities of involved parties must be fully displayed.

- Annual reporting on roadmaps to provide online public services:

+ Specialized agencies of provincial-level People's Committees and district-level People's Committees shall devise roadmaps to provide online, public services and report them and their implementation progress to provincial-level People's Committees;

+ Ministries, ministerial-level agencies, government-attached agencies and provincial-level People's Committees shall work out and report on their roadmaps to provide online public services to the Ministry of Information and Communications for sum-up and reporting to the Prime Minister.

3. Integration of information on online public services

- The web portal of a ministry, ministerial-level agency or government-attached agency must be linked and have information on online public services integrated with the web portals of its attached units.

- The web portal of a provincial-level People's Committee must be linked and have information on online public services integrated with the web portals of its specialized agencies and district-level People's Committees.

- The Government Office is the focal point in organizing the integration of information on online public services of all state management domains of the Government.

View details at Decree No. 43/2011/NĐ-CP of Vietnam’s Government, effective from October 01, 2011.

Thuy Tram

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