The Contents of Citizen Reception, Complaint, and Denunciation Resolution of the Ministry of Transport

14:02, 10/07/2024

Recently, the Ministry of Transport issued Circular 39/2014/TT-BGTVT stipulating the public reception work, resolution of complaints, and resolution of denunciations, in which regulations on the content of public reception to resolve complaints and denunciations are specified.

Citizen Reception, Settlement of Complaints, and Denunciations of the Ministry of Transport, Circular 39/2014/TT-BGTVT

Citizen Reception, Settlement of Complaints, and Denunciations of the Ministry of Transport (Illustrative photo)

as stipulated in Article 6 of Circular 39/2014/TT-BGTVT regarding the content of citizen reception as follows:

- Receive complaints about administrative decisions, administrative acts, and disciplinary decisions concerning officials and public employees, and workers from organizations, individuals related to the complainant's interests.

- Receive denunciations of violations by organizations, individuals in performing duties and public tasks.

- Receive contributions in management, and the development of policies in the fields managed by the unit.

- Receive petitions and feedback related to the management fields of the agency or unit.

- Receive information and documents during the process of resolving complaints, denunciations, petitions, and feedback.

- Propagate and disseminate to citizens the regulations related to the management field of the agency or unit upon the citizen's request.

Regarding the citizen reception schedule, it is regulated as follows:

- The Office of the Ministry arranges the citizen reception schedule of the Minister (or the Deputy Minister authorized by the Minister) for 01 day in the month and publishes it on the Ministry of Transport's electronic information portal;

- Heads of agencies or units under the Ministry as specified in points b and c, clause 1, Article 2 of this Circular are responsible for receiving citizens at least 01 day in the month at the citizen reception place of their agencies or units and other extraordinary cases as prescribed by law. The citizen reception schedule of the agency or unit must be publicly posted on the Electronic Information Portal or the electronic information site of the agency or unit.

More details can be found in Circular 39/2014/TT-BGTVT, effective from November 1, 2014.

Thuy Tram

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