Improvement of the quality and efficiency of provision of online public services in Vietnam

Improvement of the quality and efficiency of provision of online public services in Vietnam (Internet image)

Improvement of the quality and efficiency of provision of online public services in Vietnam

On August 15, 2024, Decision 1146/QD-TCT was issued along with the Plan to implement the Action Plan to improve the quality and effectiveness of online public service provision by the Ministry of Finance in 2024. The goals for the quality and effectiveness of online public service provision in 2024 include:

- Continuously review, propose solutions to reduce and simplify regulations related to business activities, eliminate unnecessary and inappropriate regulations; ensuring that by 2025, at least 20% of the regulations and at least 20% of compliance costs related to business activities in the effective documents by May 31, 2020, are reduced and simplified as per the requirement in Resolution 68/NQ-CP dated May 12, 2020.

- 100% of transactions on the Public Service Portal, the Electronic One-Stop Information System of the Ministry of Finance, and the General Department of Taxation's electronic portal are electronically authenticated, except for services that require compulsory presence as per the law.

- Departments, Bureaus, and units under the General Department of Taxation complete the integration of online public services under their management scope into the Public Service Portal, the Electronic One-Stop Information System of the Ministry of Finance.

- The General Department of Taxation’s electronic portal is connected to, and shares data with the Ministry of Finance's Electronic One-Stop Information System and the National Public Service Portal.

- 100% of administrative procedures eligible under the law are provided in the form of full-process online public services; 100% of full-process online public services eligible for connection are integrated into the Public Service Portal and the Ministry of Finance's Electronic One-Stop Information System; 100% of full-process online public services eligible for connection, which are related to many citizens, businesses, are integrated into the National Public Service Portal.

- At least 80% of administrative procedure dossiers are processed entirely online; relevant information systems of the General Department of Taxation relating to citizens, businesses that have been put into operation and exploitation are connected and interoperated through the data integration and sharing platform; information of citizens and businesses that have been digitized and stored in the national databases need not be provided again.

- Effectively continue to implement Decision 1652/QD-TCT dated November 23, 2021, Decision 1865/QD-BTC dated September 13, 2022, approving the Scheme for Innovating the reception and release of results of administrative procedure resolution according to the one-stop mechanism of the Ministry of Finance, and Decision 1866/QD-BTC dated September 13, 2022, issuing the Regulation on implementing the one-stop mechanism in resolving administrative procedures of the Ministry of Finance, aiming to meet the objectives and requirements for administrative reforms, especially reducing and simplifying administrative procedures through IT application. Continue to organize and operate the One-Stop Department’s activities of units under and affiliated with the General Department of Taxation to ensure stability; receive and release results of administrative procedure resolution ensuring 100% of the results are on time for individuals and organizations; improve the satisfaction level of individuals and organizations with the service of the Taxation sector.

- At least 90% of citizens and businesses are satisfied with the resolution of administrative procedures by the General Department of Taxation of Vietnam.

- 100% of officials and public employees use online public services and educate, guide their relatives to use online public services, limiting direct submission of dossiers.

- Educate and guide citizens to use online public services through mass media.

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