Which entity has the authority to resolve complaints in the field of transportation?

13:54, 10/07/2024

Recently, the Ministry of Transport issued Circular 39/2014/TT-BGTVT stipulating the work of citizen reception, complaint resolution, and denunciation resolution, which includes regulations on the content of citizen reception to resolve complaints and denunciations of the Ministry of Transport.

Who has the authority to resolve complaints in the field of transportation, Circular 39/2014/TT-BGTVT

Who has the authority to resolve complaints in the field of transportation (Illustrative image)

According to the provisions of Articles 13, 14 of Circular 39/2014/TT-BGTVT, the authority to resolve complaints belongs to:

1. The Minister in the following cases:

- Resolving the first complaint against their own administrative decisions and actions, those of officials directly managed by them; disciplinary decisions issued by the Minister.

- Resolving the second complaint against administrative decisions and actions of Heads of agencies and units under the Ministry who have resolved the first complaint but there is still a complaint or the first complaint has not been resolved within the prescribed time.

- Resolving the second complaint against administrative decisions and actions of the Chairman of the Provincial People's Committee that fall under the state management authority of the Ministry which have been resolved the first time but there is still a complaint or the first complaint has not been resolved within the prescribed time.

- Resolving complaints regarding disputes about the authority to resolve complaints between agencies and units under the management of the Minister.

2. Heads of agencies and units under the Ministry in the following cases:

Heads of agencies and units have the authority to resolve the first complaint against administrative decisions and actions of themselves, of officials and public employees directly managed by them; resolving complaints against disciplinary decisions issued by them against officials and public employees, and workers.

Heads of agencies and units have the authority to resolve the second complaint against administrative decisions and actions of Heads of directly subordinate agencies and units who have resolved the first complaint but there is still a complaint or the first complaint has not been resolved within the prescribed time.

More details can be found in Circular 39/2014/TT-BGTVT, effective from November 1, 2014.

Thuy Tram

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