Vietnam’s Circular No. 80/2014/TT-BGTVT: Dealing with inland waterway passenger tickets

According to Article 11 of Circular No. 80/2014/TT-BGTVT of the Ministry of Transport of Vietnam, dealing with passenger tickets is guided as follows:

- A passenger who is carried past an inland waterway port or terminal defined in the passenger ticket must buy another ticket for the extra shipping distance.

- If a passenger wishes to disembark at the passenger port or terminal closer than the one specified in the passenger ticket, the fare paid for the distance at which that passenger is not carried shall not be refunded.    

- The passenger who returns the passenger ticket within at least 01 hour before the departure time shall receive a refund of 90% of the passenger fare.

- If the passenger who has already bought the passenger ticket but turned up later than the predetermined departure time without any prior notification sent to the carrier or ticket seller, the following regulations shall be implemented:

+ If that passenger wishes to take the next trip, the carrier shall be responsible for arranging that passenger to go on the next trip and require that passenger to pay additional 50% of the passenger fare;

+ The passenger who wishes not to take the next trip shall not be permitted to receive the fare refund.

- If the passenger who has already bought the passenger ticket but turned up after the ship has departed and that passenger has also sent the notification to the carrier or ticket seller (via telephone, telegram, Fax or Email) within 02 hours prior to the predetermined departure time, the following regulations shall be implemented:  

+ If that passenger wishes to take the next trip, the carrier shall be responsible for arranging that passenger to go on the next trip and require that passenger to pay additional 20% of the passenger fare;

+ The passenger who wishes not to take the next trip and returns the ticket shall receive a refund of 90% of the passenger fare.

View more at Circular No. 80/2014/TT-BGTVT of the Ministry of Transport of Vietnam, effective from February 15, 2015.

Thu Ba

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