The People's Court must arrange for citizen reception officers with good ethics and professional expertise in Vietnam

The People's Court must arrange for citizen reception officers with good ethics and professional expertise in Vietnam (Internet image)

The People's Court issued Directive 03/2022/CT-CA by the Supreme People's Court on continuing to enhance the effectiveness and efficiency of citizen reception and resolving complaints and denunciations in the People's Court. In particular, the Chief Justice of the Supreme People's Court requested to focus on leading, directing, and seriously and effectively implementing the following tasks and solutions:

The People's Court must arrange for citizen reception officers with good ethics and professional expertise in Vietnam

- Arrange citizen reception officers with good political and ethical qualities and professional expertise; Have skills in guiding, explaining, advocating, and persuading citizens to understand and comply with the law; Enthusiastic, dedicated, and responsible for assigned tasks.

Pay attention to implementing remuneration regimes for officials who receive citizens according to regulations, especially officials who directly work with citizen reception and advisory work to resolve complaints and denunciations.

- Proactively develop internal rules, processes, and coordination regulations for citizen reception, complaint, and denunciation resolution in accordance with the characteristics of each Court and unit.

Distinguish and properly implement citizen reception, settlement of complaints and denunciations according to the Law on Complaints, Law on Denunciations and reception of citizens, settlement of complaints and denunciations according to procedural law to resolve cases and matters.

Post the internal rules and regulations for receiving citizens and procedures for resolving complaints and denunciations publicly at the place where citizens are received, and publicly announce the agency's citizen reception schedule and the periodic citizen reception schedule of Court leaders in an appropriate form so that people can easily access and look up when there is work related to the Court.

Seriously implement regular and irregular citizen reception, linking citizen reception with resolving complaints, denunciations, petitions, and feedback.

In cases where complaints, denunciations, petitions, or reports arise from a large number of people or are complicated, the heads of the Court or unit must directly meet and dialogue with citizens to promptly resolve them.

- Closely coordinate with responsible agencies in organizing and implementing citizen reception and resolving complaints and denunciations.

Proactively coordinate with the Procuracy and relevant agencies to promulgate regulations on coordination, support, and provision of information, documents, and evidence to completely and legally resolve cases; especially complaints and denunciations that are crowded, harsh, and complicated, and cases that have been made a checklist and reviewed by competent agencies under the supervision of the Supervision Team of the National Assembly Standing Committee.

There is an appropriate remuneration mechanism for civil servants who receive citizens and resolve complaints and denunciations in Vietnam

The Department of Organization and Personnel of the Supreme People's Court and the Courts are responsible for:

- Timely completing and arranging a team of officials to receive citizens and resolve complaints and denunciations to ensure quantity and quality.

Paying attention and doing a good job of political and ideological education; public service ethics for court officials and civil servants in general; and staff working to receive citizens and resolve complaints and denunciations in particular to raise the spirit and awareness of serving the People in the performance of public duties. Proactively organizing training and professional training on citizen reception, complaint, and denunciation resolution for officials and civil servants according to authority.

- Having appropriate incentive and remuneration mechanisms for civil servants responsible for receiving citizens and resolving complaints and denunciations. Continue to research and propose improvements in policies and regimes for officials and civil servants directly performing this task.

More details can be found in Directive 03/2022/CT-CA, dated December 6, 2022.

Diem My

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