Head of the Department Under the Ministry is Responsible for Resolving Complaints

This is the notable content stipulated by the Ministry of Education and Training in Circular 40/2013/TT-BGDDT regulating the reception of citizens, resolution of complaints, and resolution of denunciations of the Ministry of Education and Training.

Article 10 Circular 40/2013/TT-BGDDT stipulates that heads of units under the Ministry of Education and Training are responsible for resolving complaints, including the following units:

Responsibilities for resolving complaints, Circular 40/2013/TT-BGDDT

Illustration (Source: Internet)

- For Universities and Member Units

- The University Director is responsible for accepting and resolving complaints according to the provisions of this Circular and relevant laws;- The University's inspection organization presides over and assists the University Director in accepting and resolving complaints according to the prescribed processes and procedures; acts as the focal point for aggregating and reporting on the complaint resolution work of the University and its member schools to the Ministry of Education and Training;- The head of a member unit under the University is responsible for resolving first-time complaints regarding administrative decisions and acts of their own, officials and public employees, and workers directly managed by them. The internal inspection organization and assigned inspection officers of the member units preside over and assist the head of the unit in accepting and resolving complaints; act as the focal point for aggregating and reporting to the University Director.

- For the Vietnam Education Publishing House, Vietnam Institute of Educational Sciences, and the Institute of School Design Research: The legal representative of the Vietnam Education Publishing House, the Director of the Vietnam Institute of Educational Sciences, and the Director of the Institute of School Design Research are responsible for accepting and resolving complaints, reporting the results of complaint resolution according to the provisions of this Circular and relevant laws; personally or by assignment, verify, report, and decide on complaint resolution.- For universities, colleges, and other directly affiliated public service providers

- The Rectors of universities and colleges; heads of other directly affiliated public service providers are responsible for accepting, resolving complaints, providing information, and reporting according to the provisions of this Circular and relevant laws;- The internal inspection organization and assigned inspection officers in universities and colleges assist the Rectors and heads of units in accepting and resolving complaints; act as the focal point for assisting the Rectors and heads of units in monitoring, aggregating, and reporting according to the provisions of this Circular.

See more related regulations in Circular 13/2013/TT-BVHTTDL effective from March 1, 2014.

Thu Ba

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