What are responsibilities of traders or organizations providing e-commerce trading floor services in Vietnam?
Please ask, what are responsibilities of traders or organizations providing e-commerce trading floor services in Vietnam? Looking forward to support under the new regulations.
According to Clause 16, Article 1 of Decree 85/2021/ND-CP (Effective from 01/01/2022), there are regulations on responsibilities of traders or organizations providing e-commerce trading floor services in Vietnam as follows:
1. Apply for establishment of a website providing e-commerce trading floor services as prescribed in Section 2 Chapter IV of this Decree and publish information about the website owner as prescribed in Article 29 of this Decree on the website’s homepage.
3. Request sellers on the e-commerce trading floor to provide information as prescribed in Article 29 of this Decree when they apply for use of services. Foreign sellers must transcribe specific names into Vietnamese or Latin characters.
8. Take timely remedial actions when detecting or receiving reports about any business acts in violation of laws on the e-commerce trading floor. To be specific:
a) Prevent and remove from the website information on goods/services included in the list of banned goods and services or the list of banned business lines as prescribed by law;
b) Remove information on goods/services in violation of laws within 24 hours from the receipt of the request from a competent authority;
c) Cooperate with holders of intellectual property rights to review and remove products infringing intellectual property rights according to procedures announced in Regulations on operation of the e-commerce trading floor;
d) Give warnings or refuse to provide services for a fixed or indefinite term to individuals, traders or organizations that violate the laws;
dd) Take other measures as specified in Regulations on operation of the e-commerce trading floor.
9. Assist state agencies in carrying out investigations and taking actions against business acts in violation of laws and settling disputes and complaints. To be specific:
a) Provide information about entities showing signs or acts in violation of laws on the e-commerce trading floor to competent authorities when detecting or receiving such information;
b) Frequently update keywords as recommended by competent authorities and filter information on goods/services using such keywords before publishing it on the website;
c) Receive and respond to complaints, feedbacks and disputes about the e-commerce trading floor on the E-Commerce Management Portal of the Ministry of Industry and Trade at online.gov.vn.
10. To publicly announce the mechanism to settle disputes arising during transactions on the e-commerce trading floor. When customers on the e-commerce trading floor have conflicts with the sellers or their lawful interests are damaged, to provide customers with information about the sellers and actively assist customers in protecting their rights and legitimate interests.
Best regards!
