Do consumers has right to require to provide invoices, vouchers and warranties in Vietnam?
Do consumers has right to require to provide invoices, vouchers and warranties in Vietnam? What are penalties for failing to provide invoices, vouchers in Vietnam?
I went to the store to buy a soy milk maker. At the time of payment, the store only gives a temporary bill, but no invoices or vouchers are attached. Moreover, the staff also said that the product is warranted for 6 months, but when I asked for the warranty card, the staff said: "No need for a warranty card, just bring it here, just look and know this product of our store, we will fix for you". I do not agree but require to be provided with invoices, vouchers and warranty cards before purchasing. So is it possible for me to ask for invoices, vouchers and warranty cards? What are penalties for failing to provide invoices, vouchers?
Please advise. Thankyou.
Do consumers has right to require to provide invoices, vouchers and warranties in Vietnam?
Pursuant to Article 8 of the Law on Protection of Consumer Rights 2010 on the rights of consumers, specifically as follows:
1. Being protected safely as to their life, health, property, and other legitimate rights and interests when being involved in transactions, use of goods and/or services provided by organizations or individuals trading goods and/or services.
2. Being provided accurate and complete information about organizations or individuals trading goods or services; contents of transaction of goods and/or services; the source and origin of goods; being provided with invoices and vouchers and documents relating to the transactions and other necessary information about goods and/or services that consumers purchase and/or use.
3. Being entitled to select goods or services, organizations or individuals trading goods and/or services according to their actual needs and conditions; decide to participate or not participate in the transaction and agreed contents when joining transaction with organizations or individuals trading goods and/or services.
4. Being entitled to offer suggestions to organizations or individuals trading goods and/or services on price, quality of product or service, service style, trading methods and other content concerning transactions between consumers and organizations or individuals trading goods and/or services.
5. Being entitled to participate in formulating and implementing policies and legislation on protection of the interests of consumers.
6. Being entitled to rrequire compensation if the provided goods or services do not match technical standards or norms, quality, quantity, features, usage, pricing or other contents that organizations or individuals trading goods and/or services already announced, posted, advertised or pledged.
7. Being entitled to complaint, denounce and take a lawsuit or propose social organization to take a lawsuit in order to protect their rights under the provisions of this Law and other provisions of law involved.
8. Getting Advice, support and guidance on the knowledge for consumption of goods and/or services.
Thus, compared with the above regulations, your request for invoices, vouchers and warranty cards accompanying the product is completely correct in Vietnam.
What are penalties for failing to provide invoices, vouchers in Vietnam?
Pursuant to Clause 1, Article 58 of Decree No. 98/2020/ND-CP on violations against regulations on provision of proof of transaction, according to which:
1. A warning or a fine ranging from VND 200.000 to VND 500.000 shall be imposed for one of the following violations involving the goods or services worth less than VND 2.000.000:
a) Failing to make or provide invoices, vouchers or other documents related to the sale of goods or supply of services to the customer or consumer;
b) Failing to allow the customer or consumer to access, download, store and print invoices, vouchers or other documents in case of e-transactions.
According to this Article, when the seller fails to provide invoices, vouchers or other documents in Vietnam, he or she may be fined from 200,000 to 500,000 VND.
Best Regards!
