How Long Does It Take to Receive Compensation When the Post Office Loses a Shipment?
According to Article 24 of Decree 47/2011/ND-CP on compensation principles as follows:
Direct compensation for damages is carried out based on the supply and use contract of postal services. Indirect damages outside the contract or unearned benefits due to the compromised quality of postal services agreed upon by both parties will not be compensated.
If the postal item is lost, damaged, or entirely exchanged, compensation will be made in accordance with regulations for each type of service. The compensation level prescribed by the enterprise must not be lower than the liability limit for compensation of each type of service as stipulated in Article 25 of this Decree.
No compensation for damages in the following cases:
a) The postal service without documents confirming acceptance of the postal item;
b) The service user does not have documents proving the use of the service.
Therefore, in the event that your postal item is lost, the postal service will compensate you, at a minimum of 04 times the service charge (including reimbursement of the used service charge) for the used service. Additionally, the compensation level will be specified in detail at each post office. Thus, you can contact the post office for detailed support.
Regarding the time limit for performing the obligation to compensate for damages (Article 26 of this Decree):
- The time limit for compensating damages is not more than 30 days from the date the parties compile a document determining the responsibility for compensation.
- Beyond the compensation period stipulated in Clause 1 of this Article, the liable party must also pay late payment interest according to the law.
Sincerely!
