What is citizen reception office? What do citizen reception offices in Vietnam include?

What is citizen reception office? What do citizen reception offices in Vietnam include? (Internet image)

Regarding this issue, LawNet responded as follows:

1. What is citizen reception office?

According to Clause 1, Article 10 of the Law on Reception of Citizens 2013, a citizen reception office is a place where citizens may directly come to make complaints, denunciations, petitions or reports to leaders of the Party and the State at central or local level,

Where representatives of a number of central or local agencies and organizations regularly participate in citizen reception and where leaders of the Party and the State at central or local level receive in person citizens in necessary cases.

2. What do citizen reception offices in Vietnam include?

According to Clause 2, Article 10 of the Law on Reception of Citizens 2013, the citizen reception offices include:

- Central citizen reception offices;

- Citizen reception offices in provinces and centrally run cities (below referred to as provincial-level citizen reception offices);

- Citizen reception offices in urban and rural districts and provincial cities and towns (below referred to as district-level citizen reception offices).

3. Prohibited acts regarding reception of citizens in Vietnam

Prohibited acts regarding reception of citizens according to Article 6 of the Law on Reception of Citizens 2013 are as follows:

- Harassing, troubling or obstructing persons making complaints, denunciations, petitions or reports.

- Showing irresponsibility in receiving citizens; losing or distorting information or documents provided by persons making complaints, denunciations, petitions or reports.

- Showing discrimination when receiving citizens.

- Taking advantage of the rights to complain, denounce, petition and report in order to cause public disorder.

- Distorting or slandering, causing damage to agencies, organizations, units or individuals.

- Intimidating or offending citizen reception agencies, organizations, units or officers or other officials on duty.

- Inciting, forcing, inducing, dragging or bribing others to crowd at citizen reception places.

- Violating other rules and regulations on citizen reception.

4. Responsibilities of a citizen reception officer in Vietnam

Responsibilities of a citizen reception officer according to Article 8 of the Law on Reception of Citizens 2013 are as follows:

-  When receiving citizens, to be properly dressed and wear the civil servant or public employee card or badge under regulations.

- To request persons making complaints, denunciations, petitions or reports to state their full names and addresses or produce their personal identity papers and letters of authorization (if any); clearly present their complaints, denunciations, petitions or reports in writing or verbally; and provide information and documents necessary for receiving and processing the matter.

- To show proper attitude toward and respect for citizens, to listen to and receive written complaints, denunciations, petitions or reports, or fully and precisely record the contents of the presented complaints, denunciations, petitions or reports.

- To give explanations and instructions for persons making complaints, denunciations, petitions or reports to observe guidelines, policies, laws, conclusions and legally effective settlement decisions of competent agencies; to refer persons making complaints, denunciations, petitions or reports to agencies or persons competent to settle their complaints, denunciations, petitions or reports.

- To directly process or classify, forward or submit to competent persons for settlement complaints, denunciations, petitions or reports; to notify results of settlement of complaints, denunciations, petitions or reports to citizens.

- To request violators of the rules of the citizen reception place to terminate their violations; when necessary, to make records of violations and request functional agencies to handle violations in accordance with law.

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