Conditions for citizen reception activities in Vietnam

Conditions for citizen reception activities in Vietnam (Internet image) 

Regarding this issue, LawNet would like to answer as follows:

1. Conditions for citizen reception activities in Vietnam

Conditions for citizen reception activities in Vietnam according to Article 18 of Decree 64/2014/ND-CP are as follows:

- Heads of agencies, organizations and units shall assign cadres who are responsible and professionally and morally qualified to receive citizens according to practical demand; arrange convenient offices and places for citizen reception, ensure physical foundations and other conditions to serve citizen reception work; and properly implement preferential treatment policies and regimes for citizen reception officers.

- The State shall ensure funds for citizen reception activities of agencies, organizations and units. The estimation, use and settlement of funds for citizen reception activities must comply with law.

- The Government Inspectorate of Vietnam shall assume the prime responsibility for, and coordinate with related agencies in, developing a national database on citizen reception and settlement of complaints, denunciations, petitions and reports for connection nationwide.

Ministries, sectors and People’s Committees at all levels shall develop databases on citizen reception and settlement of complaints, denunciations, petitions and reports within their agencies and localities for connection to the database of the Government Inspectorate of Vietnam.

- The Ministry of Public Security and public security agencies at all levels shall ensure security, order and safety for citizen reception officers at citizen reception offices at all levels.

2. Policies and regimes for citizen reception officers in Vietnam

Policies and regimes for citizen reception officers in Vietnam according to Article 19 of Decree 64/2014/ND-CP are as follows:

- Citizen reception officers are entitled to the following regimes and policies:

+ Allowances prescribed in Decree 64/2014/ND-CP;

+ Training in professional knowledge in citizen reception.

Heads of agencies, organizations and units responsible for receiving citizens shall decide on professional training for their citizen reception officers under the guidance of the Inspector General of the Government Inspectorate of Vietnam;

+ Officers regularly receiving citizens at citizen reception offices are entitled to the regime on outfit for citizen reception.

The Inspector General of the Government Inspectorate of Vietnam shall provide the design and quota of outfit for officers regularly receiving citizens after consulting the Ministry of Finance.

- Persons who are transferred or assigned to receive citizens or serve the work of citizen reception and settlement of written complaints, denunciations, petitions and reports are entitled to the allowance regime prescribed in Decree 64/2014/ND-CP.

3. Scope of application of the allowance regime to persons receiving citizens and processing written complaints, denunciations, petitions and reports in Vietnam

ccording to Article 20 of Decree 64/2014/ND-CP, the allowance regime applies to persons receiving citizens and processing written complaints, denunciations, petitions and reports at citizen reception offices and places:

- Central citizen reception offices; citizen reception places of ministries, ministerial- level agencies, general departments and equivalent organizations; departments; organizations of ministries and ministerial-level agencies; the Supreme People’s Procuracy, the Supreme People’s Court, the State Audit Office; the Vietnam Fatherland Front Central Committee; and central agencies of socio-political organizations.

- Provincial-level citizen reception offices; citizen reception places of specialized agencies of provincial-level People’s Committees; agencies under specialized agencies of provincial-level People’s Committees; provincial-level People’s Procuracies, provincial-level People’s Courts; provincial-level Fatherland Front Committees; and agencies of provincial- level socio-political organizations.

- District-level citizen reception offices; citizen reception places of specialized agencies of district-level People’s Committees; district-level People’s Procuracies, district-level People’s Courts; district-level Fatherland Front Committees; and agencies of district-level socio-political organizations.

- Commune-level citizen reception places.

- Citizen reception places at government-attached agencies and units of government- attached agencies; and public non-business units.

>> CLICK HERE TO READ THIS ARTICLE IN VIETNAMESE