This is one of the important contents stipulated in Circular 02/2016/TT-TTCP amending and supplementing several articles of Circular 07/2013/TT-TTCP on the regulations of administrative complaint resolution procedures.
To be specific, Circular 02/2016/TT-TTCP stipulates that dialogue during the resolution of administrative complaints must be conducted in the following cases:
- During the resolution of complaints against administrative decisions and actions, the initial complaint resolution officer must conduct a dialogue if there are discrepancies between the complainant's request and the result of the complaint verification.- During the resolution of the second complaint, the complaint resolution officer must conduct a dialogue.- During the resolution of complaints against disciplinary decisions for officials, the complaint resolution officer, both at the initial and second stages, must conduct a dialogue.
According to Circular 02, participants in the dialogue include the complaint resolution officer, the complainant or their representative or authorized person, the complainant's lawyer or legal aid provider, the respondent, and relevant agencies, organizations, units, and individuals.
See the details of the dialogue in Circular 02/2016/TT-TTCP effective from December 5, 2016.
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