Regulations on warranty on products, goods, parts and accessories agreed upon by parties in Vietnam as of July 1, 2024

Regulations on warranty on products, goods, parts and accessories agreed upon by parties in Vietnam as of July 1, 2024 (Internet image) 

Regarding this matter, LawNet would like to answer as follows: 

On June 20, 2023, the National Assembly passed the Law on Protection of Consumers’ Rights 2023.

Regulations on warranty on products, goods, parts and accessories agreed upon by parties in Vietnam as of July 1, 2024

Article 30 of the Law on Protection of Consumers’ Rights 2023 stipulates the regulations on warranty on products, goods, parts and accessories agreed upon by parties in Vietnam as follows:

- Products, goods, parts and accessories must be covered by warranty agreed upon by parties or compulsory warranty according to regulations of law.

- If products, goods, parts and accessories are covered by warranty, the trader shall:

+ Publicly announce the warranty policy. It contains at least time and period of application, contents, scope and method of warranty and cases of exclusion of the trader’s warranty liability;

+ Accurately and fully discharge their liability to provide warranty on their products, goods, parts and accessories;

+ Provide consumers with a warranty certificate or equivalent document, clearly stating the warranty period. Warranty period of a product, good, part or accessory excludes the length of time over which it is actually under warranty.

If a part or accessory is replaced, the warranty period for such part or accessory begins to run again from the date of replacement.

If a product or good is replaced with a new one, the warranty period for such product or good begins to run again from the date of replacement.

+ Provide consumers with a similar product, good, part or accessory for temporary use or propose an appropriate solution which should be agreed upon by the consumer during the warranty period;

+ Provide a new and similar product, good, part or accessory or recall the product, good, part or accessory and refund the consumer in case the trader has failed to repair or remedy the defect of the product, good, part or accessory by the expiration of the warranty period or in case the trader has warranted the product, good, part or accessory for more than 03 times during the warranty period but the defect remains;

+ Bear the costs of repairing or transporting products, goods, parts or accessories from the consumer’s place of residence or the place where the products, goods, parts or accessories are used to the place of warranty and vice versa.

+ Take responsibility for providing warranty on products, goods, parts and accessories of consumers even in case of authorizing or hiring another organization or individual to do so.

More details can be found in the Law on Protection of Consumers’ Rights 2023, which comes into force from July 1, 2024.

The Law on Protection of Consumers’ Rights 2010 expires from the date the Law on Protection of Consumers’ Rights 2023 takes effect, except for the cases specified in Point a, Clause 1 and Clause 2, Article 80 of the Law on Protection of Consumers’ Rights 2023.

To Quoc Trinh

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