How to register a user account in the ASEAN Customs Transit System (ACTS) in Vietnam?

How to register a user account in the ACTS in Vietnam?

Pursuant to Clause 1, Article 22 of the Decree 46/2020/ND-CP stipulating registration of a user account in the ACTS in Vietnam as follows: 

1. Registration of a user account:

a) The application for registration of user account shall be made according to the form promulgated by the Ministry of Finance and published on the portal of the customs authority (address: https://www.customs.gov.vn) and sent to the following email address: [email protected]; b) Within 03 working days from receipt of the application, the customs authority shall check the information on the application and reply, through email address, to the applicant. To be specific:

If the application is insufficient or not satisfactory, the customs authority shall request the applicant to modify the application or provide additional information.

If the application is sufficient and satisfactory, the customs authority shall reply the applicant with details of the user account and information on connection to the ACTS.

If an application is rejected, the customs authority must provide the reasons for the rejection to the applicant;

c) After receiving response from the customs authority, the applicant shall:

If the customs authority requests to modify the application or provide additional information, the applicant shall modify the application or provide additional information as requested and send modified or additional information, through email address, to the customs authority.

If the customs authority approves the application, the applicant shall use the information provided by the customs authority for accessing the ACTS and complete the registration procedure.

How to modify a user account in the ACTS in Vietnam? 

Pursuant to Clause 2, Article 22 of the Decree 46/2020/ND-CP stipulating modification of a user account in the ACTS in Vietnam as follows: 

a) With regard to information on individual user account of an enterprise on the ACTS (including full name, telephone number, street, city, postal code, name of country, password and email address), the user shall access the customs information portal and update or modify information through the ACTS; b) With regard to other information about the user:

The user shall access the customs information portal (address: https://www.customs.gov.vn) for downloading the request form for modification of user account promulgated by the Ministry of Finance.

The user shall fill in the request form and send the complete request form to the customs authority’s email: [email protected] for consideration.

Within 03 working days from receipt of the request form, the customs authority shall check the information on the request form and reply, through email address, to the user. To be specific:

If the request is insufficient or not satisfactory, the customs authority shall request the user to modify it.

If the request is sufficient and satisfactory, the customs authority shall accept the user’s request and update the ACTS with new information.

If a request is rejected, the customs authority shall provide the reasons for the rejection to the user.

Best regards!