Hotel Employees Must Undergo Proper Tourism Training, Right?

For tourist accommodation establishments, specifically hotels, is there a requirement for hotel employees to undergo training in tourism services? I am planning to open a hotel and would like to find out.

Article 22 of Decree 168/2017/ND-CP stipulates the minimum conditions regarding technical facilities and services for hotels, including:

  1. Having an electrical system, a clean water supply system, and a drainage system.

  2. Having a minimum of 10 guestrooms; having a reception desk and communal restrooms.

  3. Having parking spaces for guests for resort hotels and roadside hotels.

  4. Having a kitchen, dining room, and food service for resort hotels, floating hotels, and roadside hotels.

  5. Having beds, mattresses, blankets, pillows, face towels, and bath towels; changing mattress covers, blanket covers, pillow covers, face towels, and bath towels when new guests arrive.

  6. Having staff available 24 hours a day.

  7. Managers and staff trained in tourism operations.

However, Clause 1, Article 5 of Decree 142/2018/ND-CP stipulates: Repeal Clauses 1 and 7 of Article 22 of Decree 168/2017/ND-CP.

Therefore, from October 9, 2018, when Decree 142/2018/ND-CP came into effect, the requirement that hotel staff be trained in tourism operations was abolished.

As a result, if you open a hotel, you must meet the above five minimum conditions regarding technical facilities and services, with no requirement that hotel staff be trained in tourism operations.

Sincerely!

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