Contract for Tourism Must Be Made in Writing? What Conditions Must Be Met for International Travel Service Business?
Are Hotels Allowed to Refuse Tourists?
Are hotels allowed to refuse tourists? When booking a hotel room for a vacation, in what cases can a hotel refuse a guest? Is there a specific regulation in a legal document, or is it based on preference?
Answer:
According to Clause 1, Article 53 of the Law on Tourism 2017, organizations and individuals conducting tourism accommodation services have the following rights:
- Refuse tourists who violate the law, the internal regulations of the tourist accommodation, or when the tourist accommodation is unable to meet the tourists' demands;
- Cancel the service contract with tourists who violate the law or the internal regulations of the tourist accommodation.
Therefore, hotels can refuse to accept tourists in the following cases:
- Tourists violate the law or the hotel's internal regulations;
- The hotel is unable to meet the tourists' demands.
Must a Travel Contract be in Writing?
Must a travel contract be in writing? I am Hoang from Ninh Thuan, I have worked in the tourism sector for 4 months, and I am preparing to sign a travel contract with a client. If it's just a tour, can it be agreed upon verbally, or must it be in writing? What should the contract content be?
Answer:
According to Clauses 2 and 3, Article 39 of the Law on Tourism 2017:
- A travel contract must be in writing.
- A travel contract must include the following contents:
+ A clear description of the quantity, quality, price of services, duration, and method of providing services in the travel program;
+ The contract value and payment method;
+ Exclusion clauses in cases of force majeure;
+ Conditions and financial responsibilities related to changes, additions, or cancellation of the contract;
+ Provisions on insurance for tourists.
Requirements for International Travel Service Business
What are the requirements for operating an international travel service business? I have graduated in Tourism. Soon, I intend to start a travel service business, and I will be the direct manager of this company. What are the conditions for running an international travel service business?
Answer:
In accordance with Clause 2, Article 31 of the Law on Tourism 2017 which stipulates the conditions for international travel service business:
+ Be an enterprise established under the law on enterprises;
+ Deposit money for international travel service at a bank;
+ The person responsible for the travel service business must have a college degree or higher in tourism; in case of graduating from another discipline, must have a certificate in international tourism operations.
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