Cases of Non-Acceptance for Resolution of Complaints?

Article 11 of the Law on Complaints 2011 stipulates: Complaints falling under any of the following cases shall not be accepted for resolution:

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- The statute of limitations or complaint period has expired without a legitimate reason;

- The complaint has already been resolved with a second complaint resolution decision;

- There is a written notification to suspend the resolution of the complaint, and after 30 days the complainant does not continue the complaint;

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Therefore, according to this provision, complaints that have already had a second complaint resolution decision shall not be accepted for resolution.

Additionally, Clause 1, Article 7 of the Law on Complaints 2011 stipulates the following:

In cases where the complainant does not agree with the second complaint resolution decision or when the complaint has not been resolved within the prescribed time limit, the complainant has the right to initiate an administrative lawsuit at the Court according to the provisions of the Law on Administrative Procedures.

Hence, if the complainant does not agree with the second complaint resolution decision, you can guide them to initiate an administrative lawsuit at the Court according to the provisions of the Law on Administrative Procedures 2015.

Sincerely!