The Importance of Questioning Skills in Communication Practice at Retail Pharmacies
Based on Subsection 2.2.1.a, Section 2.2, Chapter II of the Pharmacy Retail Practice Handbook (Issued together with Decision 696/QD-QLD in 2021) stipulating the importance of questioning skills in communication practice at pharmaceutical retail establishments as follows:
Questioning skills are among the important communication skills. Knowing how to ask reasonable questions at the right time will help create effective communication. Flexibly applying questioning skills and methods of questioning will assist the pharmacist in efficiently extracting necessary information from the patient (information related to the illness, medication history, lifestyle of the customer...). Additionally, appropriate questioning can help extend the topic of conversation, increasing the opportunity for a broader and deeper understanding of related issues that need to be explored. Certain types of questions also help pharmacists assess and verify the accuracy of the information received from the customer. Finally, pharmacists who adeptly use questioning skills can motivate and encourage customers to continue sharing information, thereby maintaining a positive two-way communication process.
Questioning skills are among the important communication skills. Knowing how to ask reasonable questions at the right time will help create effective communication. Flexibly applying questioning skills and methods of questioning will assist the pharmacist in efficiently extracting necessary information from the patient (information related to the illness, medication history, lifestyle of the customer...). Additionally, appropriate questioning can help extend the topic of conversation, increasing the opportunity for a broader and deeper understanding of related issues that need to be explored. Certain types of questions also help pharmacists assess and verify the accuracy of the information received from the customer. Finally, pharmacists who adeptly use questioning skills can motivate and encourage customers to continue sharing information, thereby maintaining a positive two-way communication process.
Respectfully!
