The Importance of Feedback Skills in Practical Communication at Retail Pharmacies

Based on Subsection 2.2.3.a Section 2.2 Chapter II of the Handbook for Practice at Retail Pharmacies (Issued together with Decision 696/QD-QLD in 2021), which stipulates the importance of feedback skills in communication practice at retail pharmacies as follows:

- Responding skills (responding skills) are the ability of pharmacists - retail drug sellers to use verbal and non-verbal communication skills to convey or respond to information to the communication target. The implication is that pharmacists - retail drug sellers understand and encourage patients to communicate more effectively. By demonstrating good listening skills and good non-verbal communication skills, pharmacists - retail drug sellers have shown appropriate responding skills.

- Responding skills represent the skill of "active listening," which helps continue the conversation and lets customers know that the pharmacist - retail drug seller is participating in the conversation and encourages customers to share information.

Sincerely!