Matters That Public Healthcare Facilities Must Promptly and Publicly Inform Patients About
According to Article 10 of Circular 05/2021/TT-BYT (Effective from July 01, 2021), public medical examination and treatment facilities must promptly and publicly inform patients about the following:
Regulations on the rights and obligations of patients towards the unit.
Unit rules, the directory of departments, rooms, and affiliated units.
Procedures for medical examination and treatment and other related procedures.
Service fees for medical examination and treatment for patients with health insurance cards, service fees for medical examination and treatment without request for patients without health insurance cards; policies for fee exemption and reduction for medical examination and treatment services; implementation of health insurance policies; payment of prices and costs for medical examination and treatment under health insurance as prescribed by law.
Service fees for medical examination and treatment as requested by patients; fees for other services at the unit.
Working schedule, daily duty schedule of public employees and workers in the unit; the citizen reception schedule of the head of the unit.
The department handling citizen reception, addressing feedback, proposals, complaints, and denunciations of the unit.
The hotline phone number of the Ministry of Health.
Cases and acts causing disorder, infringing on the body, health, life, or insulting the honor and dignity of public employees and workers at the unit.
Results and scores of patient satisfaction evaluation.
Respectfully!
