Handling Complaints, Accusations, Recommendations, and Reflections at the Venue for Union Members and Workers: How is it carried out by the Trade Union?

According to Article 31 of the Regulations on Trade Union's Settlement and Participation in the Settlement of Complaints and Denunciations issued with Decision No. 333/QD-TLD in 2020, stipulating the handling of complaints, denunciations, petitions, and feedback at the place for receiving trade union members and workers as follows:

- For the content of complaints, denunciations, petitions, and feedback under the jurisdiction for resolution:

+ Trade union members and workers who file complaints, denunciations, petitions, or feedback in writing shall have their letters received by the responsible individual. In case trade union members and workers come directly to file complaints, denunciations, or petitions, or provide feedback, the responsible individual shall guide them to write the complaint, denunciation, or petition, or record the content of the complaint, denunciation, petition, or feedback and require the trade union member or worker to sign or fingerprint;

+ In cases where complaints and denunciations have been resolved by competent authorities, the responsible individual shall inform the trade union member or worker to comply with the complaint resolution decision and the conclusion on the denunciation content with legal effect.

- For the content of complaints, denunciations, petitions, and feedback not under the jurisdiction for resolution, the receiving individual shall guide the trade union member or worker to send the letter to the competent authority for resolution or may proceed with forwarding the letter and participating in the resolution.

The editorial board informs you.