What are the levels of online public services in Vietnam?

What are the levels of online public services in Vietnam?

Pursuant to Clause 1, Article 11 of the Decree 42/2022/ND-CP (takes effects on 15/08/2022) stipulating that every regulatory body shall provide online public services at 02 levels as follows:

a) Wholly online public service, which is a service making sure that all information about administrative procedures are provided and administrative procedures in are processed and handled online. Results are returned online or via the public postal service.

b) Partially online public service, which is an online public service failing to satisfy the conditions specified at point a clause 1 of this Article.

Regulatory bodies shall apply information technology and digital technology to the maximum in the process of providing and processing online public services, except for cases where service users are required to be present at a regulatory body or the regulatory body has to conduct on-site verification in accordance with regulations of law.

What are responsibilities of regulatory bodies for online public services that permit organizations and individuals to submit dossiers online in Vietnam?

As prescribed in Clause 2, Article 11 of the Decree 42/2022/ND-CP (takes effects on 15/08/2022), for online public services that permit organizations and individuals to submit dossiers online, regulatory bodies shall:

a) Apply public digital signatures or specialized digital signatures to specialized applications to meet the digital signature requirements in the process of rendering online public services.

b) Develop and use interactive e-forms as prescribed.

c) Connect and exploit data from national databases, specialized databases and shared databases of other regulatory bodies to automatically fill out e-forms and simplify documentation, adhering to the principle that organizations and individuals provide information on one occasion only to regulatory bodies upon performing public online services.

The connection and sharing of data between regulatory bodies shall comply with the regulations set out in the Government’s Decree No. 47/2020/ND-CP dated April 09, 2020.

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