What are technical requirements for provision of online public services in Vietnam?

What are technical requirements for provision of online public services in Vietnam?

Pursuant to Article 14 of the Decree 42/2022/ND-CP (takes effects on 15/08/2022) stipulating technical requirements for provision of online public services in Vietnam as follows: 

1. The design, development and provision of online public services must comply with technical regulations applicable to information systems providing online public services, and meet the demands of organizations and individuals, support people with disabilities in accessing and using information and communications services and products.

2. An online public service system must have a friendly, safe, secure, easy-to-use and user-targeted interface.

3. Software intended for providing online public services shall be run as services for easy replication and customization, requiring little technological capacity.

What are responsibilities for providing online public services in Vietnam?

Pursuant to Article 15 of the Decree 42/2022/ND-CP (takes effects on 15/08/2022) stipulating responsibilities for providing online public services in Vietnam as follows: 

1. Every regulatory body providing online public services shall:

a) Reform its organizational structure and business process in order to apply information technology and digital technology to the maximum during provision of online public services.

b) Provide services for users accessing online public services from different channels in an equal manner without discrimination.

c) Connect various channels in order for users to access information on different channels during a visit.

d) Readily, proactively and promptly provide online public services which are convenient, easy and quick, and individualize requests of organizations and individuals.

2. Regulatory bodies are encouraged to provide online public services other than online public administrative services.

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