What are responsibilities of heads of One-stop Shops for handling administrative procedures in Vietnam?

What are responsibilities of heads of One-stop Shops for handling administrative procedures in Vietnam? - image from internet

Pursuant to Article 9 of the Decree 61/2018/ND-CP on implementation of single-window system and interlinked single-window system for handling administrative procedures, the responsibilities of heads of One-stop Shops for handling administrative procedures in Vietnam are as follows:

1. Directly administer and assume responsibility to heads of competent entities for all of their operations.

Act on behalf of heads of competent entities to sign written documents to push their functional affiliates or units related to handling of administrative procedures to ensure that handling of administrative procedures conforms to regulations; send reports and recommendations to heads of competent entities about actions against cases in which administrative procedures are not handled by the prescribed deadlines and according to the prescribed quality standards.

2. Every 03 months or spontaneously, heads of One-stop Shops shall work with competent entities having administrative procedures received and handled at those Shops at the same level to discuss management, administration, implementation of duties and the status of receipt of documentation and handling of administrative procedures by specialized entities at these One-stop Shops.

3. Manage working hours, the progress of handling assignments, attitudes, behavior and conduct of public officers, servants and employees seconded to work at the One-stop Shop and make monthly reports to entities seconding public officers, servants and employees; refuse to accept or proactively recommend these entities to replace public officers, servants and employees who violate labor discipline, have their attitude, behavior or conduct in contravention of workplace culture rules, whose professional capabilities do not meet the assigned tasks or who commit other law violations.

4. Assign tasks to deputies, public officers, servants or employees depending on their professional competencies and qualifications; inspect and expedite implementation of assigned tasks and communication and reporting activities in accordance with regulations in force.

5. Collaborate with entities seconding public officers, servants or employees to judge and impose actions against any of their violations, publicize results of such actions to organizations or individuals filing their claims, petitions, complaints or denunciations against these violations.

6. Proactively suggest the heads of competent agencies to send public officers, servants and employees to the One-stop Shop to promptly increase and reduce the number thereof if the number of organizations and individuals coming to carry out administrative procedures has been increased or decreased significantly, or is just a few, or they are obtain permission to be absent or resigned from work under regulations.

7. Publicize main office addresses and, on websites of One-stop Shops, full names, titles, telephone numbers of heads and deputies of One-stop Shops; full names, titles, working sectors and telephone numbers of public officers, servants and employees seconded to work at One-stop Shops.

8. Promptly handle violations of law committed by public officers, servants or employees working at One-stop Shops within their jurisdiction, or transfer them to competent entities to seek their actions.

9. Take charge of fire protection and assurance of security and safety for public officers, servants or employees, workers, organizations or individuals coming to carry out administrative procedures at main offices of One-stop Divisions.

10. Manage and appeal to competent authorities for procurement, lease, renovation, repair, maintenance, replacement, supplementation and liquidation of property, material and technical facilities at One-stop Shops as per laws; scientifically and logically arrange areas intended for providing information and handling administrative procedures, and equipment meeting demands of organizations and individuals coming to carry out administrative procedures.

Above are responsibilities of heads of One-stop Shops for handling administrative procedures in Vietnam. Please refer to the Decree 61/2018/ND-CP for further information.

Best regards!