What are regulations on the list of online public services in Vietnam?

What are regulations on the list of online public services in Vietnam?

Pursuant to Article 12 of the Decree 42/2022/ND-CP (takes effects on 15/08/2022) stipulating the list of online public services in Vietnam as follows: 

1. The list of and information about online public services must be updated on the National Database of Administrative Procedures, synchronized and published on ministerial and provincial public service portals.

2. Online public services shall be organized and classified according to users (organizations and individuals), service groups (by topics), levels and agencies in charge to facilitate the search and use thereof.

3. Upon being provided online, online public services shall be standardized and synchronized in terms of their codes and names; attached e-forms; instructions for use; instructions on the handling process provided by regulatory bodies and the results of online public services with the National Database of Administrative Procedures. Such standardization shall be published together with the user guide according to each online public service.

4. Online public services under the authority of regulatory bodies at all levels in provinces which are rendered online by Ministries and central authorities shall be integrated, disclosed and synchronized with information relating to receipt and processing of dossiers on the National Public Service Portal and the provincial information system for handling administrative procedures.

5. Regulations on e-identification and e-authentication of subjects participating in online public service transactions must be clearly defined and publicized on public service portals and comply with regulations of law on e-identification and e-authentication.

What are regulations on online public services channels in Vietnam?

Pursuant to Article 13 of the Decree 42/2022/ND-CP (takes effects on 15/08/2022) stipulating online public services channels in Vietnam as follows: 

1. Ministerial and provincial public service portals are part of the ministerial and provincial information systems for handling administrative procedures which provide organizations and individuals with online information and public services under the authority Ministries, ministerial agencies, Governmental agencies and People’s Committees at all levels.

2. Ministerial and provincial public service portals must meet the following requirements:

a) Have a consistent domain name: dichvucong(“publicservice”).(name of ministry or local authority).gov.vn for the Vietnamese-language interface, e-services.(name of ministry or local authority in English).gov.vn for the English language interface; name of ministry or local authority shall comply with regulations of law, and the Internet IPv6 address shall be used.

b) Connect and integrate with web portals of Ministries, ministerial agencies, Governmental agencies and provincial People's Committees; National Public Service Portal.

c) Connect with the digital Government service rating system.

d) Connect with the public digital signature certification portal to assist organizations and individuals using digital signatures in conveniently and easily using online public services provided by regulatory bodies.

dd) Structure, layout and technical requirements applicable for the ministerial and provincial public service portals shall adhere to the guidelines provided by the Ministry of Information and Communications.

e) The Ministry of Information and Communications shall develop a shared tool so as for regulatory bodies to develop the ministerial and provincial public service portals.

3. Based on specific conditions, regulatory bodies shall proactively establish other online public services channels as follows:

a) Social networks permitted by regulatory bodies to provide online public services as prescribed by law.

b) Applications on mobile devices permitted by regulatory bodies to provide online public services, which shall be run in a centralized manner and shared among Ministries, central and local authorities in order to provide regulatory bodies’ online public services and avoid duplication.

4. Regulatory bodies shall publicize online public services channels.

5. Online public services channels must meet the following requirements:

a) Ensure different means’ easy access, including mobile devices.

b) Permit organizations and individuals to make online assessments of the satisfaction of the provided online public services. Regulatory bodies shall protect confidentiality and privacy of information about assessors.

c) Synchronize information and processing status with online public services provided on the National Public Service Portal or ministerial and provincial public service portals.

6. Organizations and individuals are entitled to choose any online public services channel provided by regulatory bodies and shall comply with regulations on use of such online public services.

Best regards!