What are regulations on sorting and handling of complaints, accusations, petitions or grievances when receiving citizens in Vietnam?
What are regulations on sorting and handling of complaints, accusations, petitions or grievances when receiving citizens in Vietnam? Please advice.
Sorting and handling of complaints, accusations, petitions or grievances when receiving citizens in Vietnam are specified in Article 8 of Circular 04/2021/TT-TTCP (Effective from November 15, 2021), specifically as follows:
1. Sorting and handling of issues or concerns involved in complaints, accusations, petition or grievance should be based on written records of submissions or representations and conform to the Circular No. 05/2021/TT-TTCP dated October 1, 2021 of the Government Inspectorate, prescribing the procedures for handling of complaints, accusations, petitions or grievances.
2. If representations or concerns do not fall within the scope of authority of regulatory institutions receiving citizens, persons receiving citizens shall instruct citizens to file their forms to authorities or organizations having competence in handling them.
In case where they fall under the authority of their host regulatory institutions, persons receiving citizens shall receive information and documents for the purposes of reporting to competent persons to get them handled. If citizens provide information, documents and proof related to complaints, accusations, petitions or grievances, persons receiving citizens shall consider receiving them. The acknowledgement of receipt of information, documents or proof is prepared by using the Form No. 02 annexed hereto.
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