What are duties and rights of the One-stop Shop for handling administrative procedures in Vietnam?

What are duties and rights of the One-stop Shop for handling administrative procedures in Vietnam? - image from internet

Pursuant to Article 8 of the Decree 61/2018/ND-CP on implementation of single-window system and interlinked single-window system for handling administrative procedures, the duties and rights of the One-stop Shop for handling administrative procedures in Vietnam are as follows:

1. Duties

a) Fully and promptly publish by electronic means or in writing the list of administrative procedures carried out at One-stop Shops; the contents of administrative procedures which are publicized under the provisions of the law on control of administrative procedures and this Decree; support those unable to access administrative procedures publicized by electronic means;

b) Provide guidance on implementing administrative procedures; receive administrative formalities; settle or transfer documentation used for handling administrative procedures; respond with results of handling of administrative procedures; monitor, supervise and evaluate the handling and notification of the results of administrative procedure settlement for organizations and individuals; collect fees and charges (if any) as prescribed;

c) Cooperate with relevant agencies and units in resolving and informing the results of settlement of administrative procedures for organizations and individuals in cases where administrative procedures require the immediate resolution in the day or administrative procedures are assigned or entrusted to public officials and employees at the One-stop Shop to resolve; support organizations and individuals to use Level 3 and Level 4 online public services;

d) Cooperate with competent entities and other relevant ones to organize training courses in improvement of professional qualifications for public officers, servants and employees tasked with guiding, receiving and informing results of handling of administrative procedure according to single-window systems and interlinked single-window systems;

dd) Receive, settle or report to competent entities on handling of feedbacks, petitions, complaints and denunciations of organizations and individuals against public officers, servants and employees about guiding, receiving, settling and transferring documentation for handling and notification of administrative procedure settlement results; address the explanations for competent entities on feedbacks, petitions, complaints and denunciations to organizations and individuals;

e) Arrange equipment at the One-stop Shop in accordance with the provisions of point b of clause 2 of Article 13 herein and provide necessary legal support services, pay charges, fees, taxes, foreign and ethnic language interpreters (if necessary), photocopy, print documents and other necessary services to meet organizations or individuals’ demands at service prices approved by competent entities;

g) Perform other duties as stipulated by law.

2. Rights

a) Request competent authorities and other related entities to provide information and documents used for performing tasks of receiving and handling administrative procedures;

b) Refuse to receive documentation in contravention of regulations; preside over monitoring, supervising and pushing concerned agencies and units to settle administrative procedures in conformity with the processes already approved by competent entities; request competent entities to inform about the reception and progress of handling of administrative procedures for organizations and individuals; push agencies and units participating in the One-stop Shop to process due or overdue documentation;

c) Monitor, push, judge and assess public officers, servants or employees seconded by competent entities to work at the One-stop Shop with regard to ensure that they comply with working hours and legislative regulations on working regimes, workplace culture and rules;

d) Recommend reforming, renovating and promoting service quality, performing public affairs by deadlines and for the convenience of organizations and individuals; execute or cooperate in executing communication and propaganda campaigns for implementation of single-window systems or interlinked single-window systems for handling of administrative procedures;

dd) Administer and appeal to competent entities to upgrade facilities and information technology infrastructure and application software of single-window electronic information portal systems; get involved in assuring information security during the period of usage and operation of these systems;

e) Exercise other rights as stipulated by law.

Above are duties and rights of the One-stop Shop for handling administrative procedures in Vietnam. Please refer to the Decree 61/2018/ND-CP for further information.

Best regards!