In Vietnam, is it permissible to give citizen reception outside of agencies or units?

In Vietnam, is it permissible to give citizen reception outside of agencies or units?'

According to the current regulations in Vietnam, is it permissible to give citizen reception outside of agencies or units?

Answer:

Pursuant to Article 3 of Law on Reception of Citizens in 2013 stipulating as follows:

1. Citizen reception must be conducted at citizen reception places of agencies, organizations or units.

2. Citizen reception must ensure publicity, democracy and timeliness; simple and convenient formalities; confidentiality and safety for denunciators in accordance with law; objectivity, equality and non-discrimination.

3. Respect and facilitation for citizens to make complaints, denunciations, petitions and reports in accordance with law.

As regulations above, reception of citizens must be conducted at citizen reception places of agencies, organizations or units.

How many times a month does the chairperson of the commune-level People's Committee in Vietnam receive citizens directly?

According to the regulations on schedule of citizen reception in Vietnam, how many times a month does the chairperson of the commune-level People's Committee receive citizens directly?

Answer:

Pursuant to Clause 2 Article 15 of Law on Reception of Citizens in 2013 stipulating as follows:

The commune-level People’s Committee chairperson shall personally manage citizen reception work at the commune level and perform the following tasks:

- To issue rules on citizen reception;

- To arrange a convenient place and other necessary conditions for receiving citizens at the office of the commune-level People’s Committee;

- To appoint citizen reception officers;

- To receive in person citizens at the office of the commune-level People’s Committee office at least 1 day a week and irregularly receive citizens in the cases specified in Clause 3, Article 18 of this Law;

- To closely coordinate with related agencies, organizations and units in receiving citizens and handling cases involving many people making complaints, denunciations, petitions or reports on the same matter; to ensure safety and order for citizen reception activities;

- To review the situation and results of citizen reception work and periodically and irregularly report thereon to competent agencies and organizations.

As regulations above, the commune-level People's Committee shall receive in person citizens at the office of the commune-level People’s Committee office at least 1 day a week. In addition, irregular citizen reception shall be in accordance with Clause 3, Article 18 of this Law.

When shall citizen reception in Vietnam be refused?

According to the current regulations in Vietnam, when shall citizen reception be refused?

Answer:

Pursuant to Article 9 of Law on Reception of Citizens in 2013 stipulating cases of refusal of citizen reception as follows:

A citizen reception officer may refuse to receive a person at a citizen reception place when:

1. That person is drunk due to the use of stimulants or suffers a mental illness or another disease which deprives him/her of the capacity to perceive or control his/her acts.

2. That person intimidates or offends the citizen reception agency, organization, unit or officer or other officials on duty, or violates the rules of the citizen reception place.

3. That person makes a complaint or denunciation about a case which has been settled properly in accordance with policies and law and examined, reviewed and notified in writing by competent state agencies and he/she has been received and provided with explanations and instructions but deliberately makes the complaint or denunciation to prolong the case.

4. Other cases as prescribed by law.

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