According to the law in Vietnam, is it right for the citizen reception officer to not record the content that the person who comes to complain presents?

According to the law in Vietnam, is it right for the citizen reception officer to not record the content that the person who comes to complain presents?

Pursuant to Article 8 of the Law on Reception of Citizens in 2013 stipulating responsibilities of a citizen reception officer as follows:

1. When receiving citizens, to be properly dressed and wear the civil servant or public employee card or badge under regulations.

2. To request persons making complaints, denunciations, petitions or reports to state their full names and addresses or produce their personal identity papers and letters of authorization (if any); clearly present their complaints, denunciations, petitions or reports in writing or verbally; and provide information and documents necessary for receiving and processing the matter.

3. To show proper attitude toward and respect for citizens, to listen to and receive written complaints, denunciations, petitions or reports, or fully and precisely record the contents of the presented complaints, denunciations, petitions or reports.

4. To give explanations and instructions for persons making complaints, denunciations, petitions or reports to observe guidelines, policies, laws, conclusions and legally effective settlement decisions of competent agencies; to refer persons making complaints, denunciations, petitions or reports to agencies or persons competent to settle their complaints, denunciations, petitions or reports.

5. To directly process or classify, forward or submit to competent persons for settlement complaints, denunciations, petitions or reports; to notify results of settlement of complaints, denunciations, petitions or reports to citizens.

6. To request violators of the rules of the citizen reception place to terminate their violations; when necessary, to make records of violations and request functional agencies to handle violations in accordance with law.

As regulations above, the citizen reception officer must have a dignified attitude, respect the people, listen carefully, receive the complaint form or record in full and accurately the content that the person who comes to complain presents.

Therefore, if the content of your complaint form is fully and accurately presented, the citizen reception officer is not required to record the content of the complaint that you present.

According to the law in Vietnam, is it right for the citizen reception officer to not record the content that the person who comes to complain presents? - Source: Internet

Is it allowed to come to the citizen reception place to present complaints while drinking alcohol in Vietnam?

Pursuant to Article 9 of the Law on Reception of Citizens in 2013 stipulating cases of refusal of citizen reception as follows:

A citizen reception officer may refuse to receive a person at a citizen reception place when:

1. That person is drunk due to the use of stimulants or suffers a mental illness or another disease which deprives him/her of the capacity to perceive or control his/her acts.

2. That person intimidates or offends the citizen reception agency, organization, unit or officer or other officials on duty, or violates the rules of the citizen reception place.

3. That person makes a complaint or denunciation about a case which has been settled properly in accordance with policies and law and examined, reviewed and notified in writing by competent state agencies and he/she has been received and provided with explanations and instructions but deliberately makes the complaint or denunciation to prolong the case.

4. Other cases as prescribed by law.

As regulations above, when a person who shows signs of being drunk to complain at the citizen reception place, the citizen reception officer is allowed to refuse to receive the person who comes to complain.

What are rights of people who come to complain at the citizen reception place in Vietnam?

Pursuant to Clause 1 Article 7 of the Law on Reception of Citizens in 2013 stipulating rights of persons making complaints, denunciations, petitions or reports as follows:

1. When entering a citizen reception place, a person making a complaint, denunciation, petition or report has the following rights:

a/ To present his/her complaint, denunciation, petition or report;

b/ To receive instructions and explanations about contents related to his/her complaint, denunciation, petition or report;

c/ To complain about or denounce illegal acts of the citizen reception officer;

d/ To receive a notice of the receipt and results of settlement of his/her complaint, denunciation, petition or report;

dd/ To use an interpreter in case he/she is not proficient in Vietnamese;

e/ Other rights in accordance with the law on complaints and denunciations.

Above are rights of people who come to complain at the citizen reception place in Vietnam.

Best regards!