In Social Insurance, how does the person receiving citizens determine the content of the case and the requirements of the citizen?

Based on Clause 4, Article 12 of Decision 378/QD-BHXH 2020, the determination of the contents of the case and the citizen's request is specified as follows:

After listening to the citizen's presentation, conducting a preliminary review of the relevant information, documents, and evidence provided by the citizen, the citizen reception officer must determine the following contents:

- The location and time of the incident;

- The individual, agency, organization, or unit being complained about or accused;

- The content of the complaint, denunciation, petition, reflection and the authorities responsible for resolving it;

- The subject of the complaint or accusation;

- The process of consideration, resolution, handling by the relevant authority, organization, unit (if any): The authority, organization, unit that has resolved the matter; the resolution results; the form of the decision document, disposition decision by the relevant authority, organization, unit;

- The citizen's request; reasons for the continued complaint, denunciation, petition, reflection, and new information, circumstances, evidence provided by the citizen in the case of continued complaint, denunciation, petition, reflection.

=> The above is the content you requested.

Sincerely!