Is there a Law on Protection of Consumers’ Rights 2023? When does the Law on Protection of Consumers’ Rights 2023 apply in Vietnam?
- What are the latest regulations on protecting consumers' rights in Vietnam according to the Law on Protection of Consumers’ Rights 2023?
- What are the rights of consumers in Vietnam according to the Law on Protection of Consumers’ Rights 2023?
- Vietnam: When will the Law on Protection of Consumers’ Rights 2023 take effect?
What are the latest regulations on protecting consumers' rights in Vietnam according to the Law on Protection of Consumers’ Rights 2023?
On July 17, 2023, the Office of the President held a press conference to announce the President's Order on the announcement of 08 Laws approved by the 15th National Assembly at the 5th Session, including the Law on Protection of Consumers’ Rights.
Pursuant to the provisions of Article 1 of the Law on Protection of Consumers’ Rights 2023, it is stipulated as follows:
Scope
This Law provides for principles and policies for protecting consumers' rights; rights and obligations of consumers; traders' responsibility to consumers; consumer right protection activities by agencies and organizations; settlement of disputes between consumers and traders; state management of protection of consumers’ rights.
According to the above regulations, the Law on Protection of Consumers’ Rights 2023 has a scope of regulation including:
- principles and policies for protecting consumers' rights;
- rights and obligations of consumers;
- traders' responsibility to consumers;
- consumer right protection activities by agencies and organizations;
- settlement of disputes between consumers and traders;
- state management of protection of consumers’ rights.
At the same time, based on the provisions of Article 2 of the Law on Protection of Consumers’ Rights 2023, the regulated entities applying the Law on Protection of Consumers’ Rights 2023 are as follows:
- Consumers.
- Traders.
- Vietnamese Fatherland Front; socio-political organizations.
- Socio-political-professional organizations, social organizations, socio-professional organizations (hereinafter referred as “social organizations”) participating in protecting consumers’ rights.
- Domestic and foreign agencies, organizations and individuals related to protection of consumers’ rights.
Accordingly, the Law on Protection of Consumers’ Rights 2023 has the following new points:
- Regarding structure and layout
- Regarding applicable subjects
- Regarding identifying some new subjects
- Regarding the rights and obligations of consumers
- Regarding sustainable production and consumption
- Regarding protecting the rights of vulnerable consumers
- Regarding prohibited acts
- Regarding the responsibilities of business organizations and individuals towards consumers
- Regarding some specific transactions
- Regarding consumer rights protection activities of the Vietnam Fatherland Front, socio-political organizations and social organizations
- Regarding dispute resolution methods
- Regarding state management of protecting consumer rights.
Is there a Law on Protection of Consumers’ Rights 2023? When does the Law on Protection of Consumers’ Rights 2023 apply in Vietnam?
What are the rights of consumers in Vietnam according to the Law on Protection of Consumers’ Rights 2023?
Pursuant to the provisions of Article 4 of the Law on Protection of Consumers’ Rights 2023, the rights of consumers include:
- Have their life, health, honor, dignity, reputation, property, information, rights and other legitimate interests protected when participating in transactions or using products, goods and services provided by traders.
- Be provided with invoices and documents related to transactions; timely, accurate and adequate information about products, goods, services, transaction details, origin of products, goods and services and about traders.
- Select products, goods, services and traders according to their practical demands and conditions; decide whether to participate in transactions; agree with traders about transaction details; be provided with products, goods and services as agreed.
- Comment to traders on the prices and quality of products, goods and services, service styles, trading methods and details of transactions between consumers and traders.
- Request traders to compensate for damage if products or goods contain defects or products, goods or services fail to conform to standards or technical regulations, fail to satisfy regulations on safety, measurements, quantity, weight, quality, uses or prices or other regulations as prescribed by law or are inconsistent with those registered, notified, announced, posted, advertised, introduced, agreed or declared by traders.
- Participate in formulating policies and laws on protection of consumers’ rights.
- File complaints, denunciations or lawsuits or request social organizations to file lawsuits to protect their rights in accordance with regulations of this Law and other relevant regulations of law.
- Be provided with counseling, assistance and guidance on knowledge and skills in consumption of products, goods and services.
- Be enabled to select a healthy and sustainable consumption environment.
- Be protected upon using public services in accordance with regulations of this Law and other relevant regulations of law.
- Exercise other rights as prescribed by law.
Vietnam: When will the Law on Protection of Consumers’ Rights 2023 take effect?
Pursuant to the provisions of Article 79 of the Law on Protection of Consumers’ Rights 2023, it is stipulated as follows:
Effect
1. This Law comes into force from July 01, 2024.
2. The Law on Protection of Consumers' Rights No. 59/2010/QH12 amended by the Law No. 35/2018/QH14 shall cease to have effect from the effective date of this Law, save the case specified in point a clause 1 and clause 2 Article 80 of this Law.
According to the above regulations, the Law on Protection of Consumers’ Rights 2023 will take effect from July 1, 2024.
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