From June 27, 2022, all heads of units under the Ministry must be responsible for handling complaints and denunciations at the Ministry of Justice of Vietnam?
- Issuing a new Decision on settlement of complaints and denunciations and reflections and recommendations related to complaints and denunciations of the Ministry of Justice of Vietnam?
- Amending regulations on principles of handling complaints and denunciations at the Ministry of Justice of Vietnam?
- Amending regulations on who is responsible for handling complaints and denunciations according to Vietnamese regulations?
- Amending regulations on responsibility for processing applications according to Vietnamese regulations?
Issuing a new Decision on settlement of complaints and denunciations and reflections and recommendations related to complaints and denunciations of the Ministry of Justice of Vietnam?
According to Articles 1 and 2 of Decision 1428/QD-BTP in 2022 of Vietnam, issued on June 27, 2022:
- Promulgating together with this Decision the Regulation on handling of complaints, denunciations and complaints and petitions with complaint and denunciation contents at the Ministry of Justice of Vietnam.
- This Decision takes effect from the date of signing and replaces Decision 3961/QD-BTP dated September 26, 2011 of the Minister of Justice of Vietnam promulgating the Regulation on settlement of complaints, denunciations and reflections, recommendations related to complaints and denunciations of the Ministry of Justice of Vietnam.
- Scope of regulation and subjects of application of the Regulation on handling of complaints, denunciations, and complaints and petitions with complaint and denunciation contents at the Ministry of Justice of Vietnam:
+ This Regulation prescribes responsibilities, order and procedures for receiving, classifying and handling complaints and denunciations and written complaints and denunciations containing complaints and denunciations to the Ministry of Justice of Vietnam; Complaints, denunciations, petitions and reflections containing complaints or denunciations are directly presented by individuals or organizations at the citizen reception places of the Ministry of Justice (hereinafter referred to as "applications"). ").
+ This Regulation applies to competent units and persons under the Ministry of Justice in receiving, classifying and handling applications specified in Clause 1 of this Article.
From June 27, 2022, all heads of units under the Ministry must be responsible for handling complaints and denunciations at the Ministry of Justice of Vietnam?
Amending regulations on principles of handling complaints and denunciations at the Ministry of Justice of Vietnam?
According to the provisions of Article 2 of the Regulation promulgated together with Decision 1428/QD-BTP in 2022 of Vietnam, the principles for handling applications are:
- Applications sent to the Ministry of Justice and its units must be considered and handled in accordance with law, ensuring objectivity, honesty, accuracy and timeliness.
- Heads of units under the Ministry of Justice of Vietnam shall, within the scope, functions, tasks and powers assigned to them, have the responsibility to receive, classify and process applications in accordance with law.
- Implementing well the coordination between agencies, organizations, units and competent persons in the settlement of complaints and denunciations so that the handling of applications is accurate, timely and effective.
According to the previous provisions in Article 2 of the Regulation promulgated together with Decision 3961/QD-BTP in 2022 of Vietnam on the principles of handling complaints and denunciations:
- All complaints, denunciations and reflections and recommendations related to complaints and denunciations must be considered and settled in accordance with the provisions of the law on complaints and denunciations and other relevant legal documents. relate to.
- The settlement of complaints and denunciations and reflections and recommendations related to complaints and denunciations must ensure objectivity, honesty, accuracy, speed and timeliness.
- Implement well the coordination between agencies, organizations, units and competent persons in the settlement of complaints and denunciations so that the settlement of complaints and denunciations is effective.
- Failing to consider and settle complaints, denunciations, reflections and petitions related to complaints and denunciations anonymously, impersonating names, unknown addresses, without direct signatures, copying signatures or Denunciations that have been settled by competent authorities are now re-reported but there is no new evidence.
Amending regulations on who is responsible for handling complaints and denunciations according to Vietnamese regulations?
According to the provisions of Article 3 of the Regulation promulgated together with Decision 1428/QD-BTP in 2022 of Vietnam on the person responsible for handling complaints and denunciations:
- Persons responsible for handling applications specified in this Regulation include:
+ Chief Inspector;
+ Heads of units under the Ministry.
According to the previous provisions in Article 3 of the Regulation promulgated together with Decision 3961/QD-BTP in 2022 of Vietnam on the person competent to settle complaints and denunciations specified in this Regulation includes:
- Minister of Justice of Vietnam;
- Heads of the following units under the Ministry of Justice of Vietnam: General Department of Civil Judgment Execution, Departments, non-business units and Inspectors.
Amending regulations on responsibility for processing applications according to Vietnamese regulations?
According to the provisions of Article 4 of the Regulation promulgated together with Decision 1428/QD-BTP in 2022 of Vietnam, the responsibility for processing applications are:
- Persons in charge of handling applications are responsible for organizing the receipt, classification and handling of complaints, denunciations, petitions, and reflections.
+ Strictly handle violations of persons assigned the task of receiving, classifying and handling complaints, denunciations and petitions and reflections;
+ Apply necessary measures as prescribed by law to prevent possible damage; ensure that the complaint settlement decision and the denunciation conclusion are strictly enforced.
Persons who are responsible for handling applications but fail to perform, perform improperly, incompletely, irresponsibly in the performance or intentionally illegally perform, depending on the seriousness of their violations, they will be disciplined according to regulations of the Law.
According to the previous provisions in Article 4 of the Regulation promulgated together with Decision 3961/QD-BTP in 2022 of Vietnam on the responsibility of the competent person to settle complaints and denunciations:
- Persons competent to settle complaints and denunciations within the ambit of their tasks and powers are responsible for receiving and settling complaints and denunciations in a timely and lawful manner; strictly handling violators
+ Applying necessary measures to prevent possible damage; ensure that settlement decision are strictly implemented and take responsibility before the law for their decisions.
Persons competent to settle complaints and denunciations that do not settle them, are irresponsible in handling them, or intentionally settle them illegally must be strictly handled. If they cause damage, they must compensate according to regulations in the law.
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