What to do when having problems, difficulties in connecting, sharing and exploiting information in the National Population Database in Vietnam?

What to do when having problems, difficulties in connecting, sharing and exploiting information in the National Population Database in Vietnam? - Question of Ms. Phuong (An Giang)

How do citizens search and exploit information through the public service portal in Vietnam?

According to the provisions of Article 12 of Circular No. 46/2022/TT-BCA on citizens searching and exploiting information through the public service portal as follows:

Citizens search and exploit information through the public service portal as follows:
1. Citizens log in to the public service portal.
2. Citizens choose personal information search service or exploitation service.
3. The Ministry of Public Security of Vietnam shall return the search results of citizens using information displayed on the public service portal or return the results of information extraction using a Notice made according to form No. 01 issued together with this Circular.

Thus,

- Citizens log in to the public service portal. Then, citizens choose either a lookup service or a personal information extraction service.

- The Ministry of Public Security of Vietnam returns the search results of citizens by information displayed on the public service portal or returns the results of information extraction using a Notice made according to form No. 01 attached to this Circular.What to do when having problems, difficulties in connecting, sharing and exploiting information in the National Population Database in Vietnam?

What to do when having problems, difficulties in connecting, sharing and exploiting information in the National Population Database in Vietnam?

What are the principles for connection, sharing and exploitation of information between the National Population Database and the National Database?

According to the provisions of Article 3 of Circular No. 46/2022/TT-BCA on the principles for connection, sharing and exploitation of information between the National Population Database and the National Database, specialized databases and other information systems:

- Comply with the provisions of the law on the protection of personal data; ensure the regulations on confidentiality, security and safety of network information in accordance with current law.

- Not to affect the rights and responsibilities of related agencies, organizations and individuals, not to infringe on the right to private life, personal secrets and family secrets, unless otherwise provided for by law.

- The agency managing the national population database The Ministry of Public Security of Vietnam is responsible for connecting and sharing information in the national population database with agencies, organizations and individuals in accordance with regulations of law.

- Agencies, organizations and individuals that are allowed to connect, share and exploit information with the National Population Database must ensure the conditions for information system infrastructure, connection model, data structure, security, safety and confidentiality of information as prescribed by law.

What are the responsibilities of organizations that have activities to connect, share and exploit information with the National Population Database?

According to the provisions of Clause 2, Article 10 of Circular No. 46/2022/TT-BCA, agencies, organizations and individuals have activities of connecting, sharing and exploiting information with the National Population Database have the following responsibilities:

- Comply with the provisions of this Circular and the provisions of law on management, connection, sharing and use of information;

- Exploiting and using information in the National Population Database according to the permitted scope, with consistent content on information sharing;

- Share information specified in Article 4 of this Circular to the National Population Database.

- Promptly notify the agency managing the National Population Database of the Ministry of Public Security of Vietnam about errors in information shared or exploited or used.

- Coordinate with competent agencies and management agencies of the National Population Database to solve problems in the process of connecting, sharing, exploiting and using information in the national population database.

In addition, agencies, organizations and individuals engaged in activities of connecting, sharing and exploiting information with the national population database also have the right to:

- Exploiting and using information in the national population database according to its functions, tasks and purposes registered with the management agency of the national population database.

- Proposing the management agency of the national population database, the Ministry of Public Security of Vietnam, to solve problems affecting the right to exploit and use information in the national population database.

What to do when having problems, difficulties in connecting, sharing and exploiting information in the National Population Database in Vietnam?

According to the provisions of Clause 2, Article 9 of Circular No. 46/2022/TT-BCA, when encountering problems or difficulties that need to be answered in the process of connecting and exploiting information with the National Database, the agencies, organizations or individuals requesting troubleshooting, support, and solving problems in the process of manipulating and using functions, connecting, sharing and exploiting information with the National Database population through:

+ Email address dancuquocgia@mps.gov.vn.

+ Contact phone number.

+ Working at the headquarters of the agency managing the National Population Database of the Ministry of Public Security of Vietnam.

+ In writing, requesting support and solving problems.

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