What are the regulations on Do-Not-Call Register in Vietnam? Which authority shall organize the operation of the Do-Not-Call Register management system? What is the Instruction on how to subscribe?

Main Content

• What are the regulations on Do-Not-Call Register in Vietnam?
• Which authority shall organize the operation of the Do-Not-Call Register management system in Vietnam?
• What is the Instruction on how to subscribe or unsubscribe from the Do-Not-Call Register in Vietnam?
• Vietnam: Who is responsible for the case a subscriber of the Do-Not-Call Register receive advertising messages or advertising calls?

What are the regulations on Do-Not-Call Register in Vietnam?

Pursuant to Clause 1 and Clause 3, Article 7, Decree 91/2020/ND-CP on Do-Not-Call Register:

Do-Not-Call Register

1. Do-Not-Call Register is the list of phone numbers that have been registered by their subscribers who do not want to receive any opt-in message, advertising message or advertising call.

2. Users of telecommunications services are entitled to register or withdraw their legally held phone numbers from the Do-Not-Call Register.

3. Advertisers, providers of telecommunications and Internet services must not make advertising calls, send opt-in messages or advertising messages to any of the phone number on the Do-Not-Call Register.

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Do-Not-Call Register is the list of phone numbers that have been registered by their subscribers who do not want to receive any opt-in message, advertising message or advertising call.

Users of telecommunications services are entitled to register or withdraw their legally held phone numbers from the Do-Not-Call Register.

Therefore, after registering and being on the list of Do-Not-Call Register, the subscribers shall not receive opt-in message, advertising message or advertising call.

Danh sách không quảng cáo (DoNotCall) là gì? Danh sách không quảng cáo (DoNotCall) được cơ quan nào quản lý và vận hành? Hướng dẫn đăng ký danh sách ra sao? (Hình từ Internet)

Which authority shall organize the operation of the Do-Not-Call Register management system in Vietnam?

Pursuant to Clause 4, Article 7, Decree 91/2020/ND-CP on Do-Not-Call Register:

Do-Not-Call Register

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4. AIS shall organize the development, maintenance and operation of the Do-Not-Call Register management system; instruct users to subscribe to and unsubscribe from the Do-Not-Call Register; make the list publicly available on the website/web portal of AIS.

Thus, the Authority of Information Security of Vietnam (AIS) shall organize the development, maintenance and operation of the Do-Not-Call Register management system.

In addition, AIS shall also instruct users to subscribe to and unsubscribe from the Do-Not-Call Register; and make the list publicly available on the website/web portal of AIS.

What is the Instruction on how to subscribe or unsubscribe from the Do-Not-Call Register in Vietnam?

Pursuant to Article 6 of Circular 22/2021/TT-BTTTT on the Instruction on how to subscribe or unsubscribe from the Do-Not-Call Register:

1. How to subscribe or unsubscribe from the Do-Not-Call Register:

- Subscribe or unsubscribe via SMS messages to 5656;

- Subscribe or unsubscribe via khongquangcao.ais.gov.vn or the switchboard or the application.

2. Subscribing and unsubscribing various services.

- Subscribe or unsubscribe from the list of not receiving promotional messages.

+ Subscribing message: DK DNC S to 5656;

+ Unsubscribing message: HUY DNC S to 5656;

- Subscribe or unsubscribe from the list of not receiving promotional calls.

+ Subscribing message: DK DNC V to 5656;

+ Unsubscribing message: HUY DNC V to 5656;

- Subscribe or unsubscribe from the list of not receiving promotional calls and messages.

+ Subscribing message: DK DNC to 5656;

+ Unsubscribing message: HUY DNC to 5656;

3. When subscribing to or unsubscribing from the Do-Not-Call Register via the website or application, users must go through the verification step via the used phone number.

Vietnam: Who is responsible for the case a subscriber of the Do-Not-Call Register receive advertising messages or advertising calls?

Pursuant to Clause 1, Article 11, Decree 91/2020/ND-CP on the responsibilities of advertisers:

Responsibilities of advertisers

1. Check the Do-Not-Call Register mentioned in Clause 1 Article 7 of this Decree to avoid sending opt-in messages, advertising messages and making advertising calls to the numbers on the Register.

2. Only send advertising messages, advertising emails and make advertising calls to users that have given their prior consent by:

a) Agreeing to receive advertising messages after the advertiser sends the first and only opt-in message;

b) Completing the form and making a confirmation on paper or on the website/web portal, online application or social network of the advertiser;

c) Calling or sending a message to the advertiser’s call center to subscribe;

d) Using a software program to subscribe.

3. Provide users with tools to access or retain agreements on subscribing to and unsubscribing from advertising messages, advertising emails and advertising calls on their website/web portal to facilitate inspection and complaint settlement.

4. Take responsibility for and verify users’ prior consents when sending advertising messages, advertising emails and making advertising calls.

5. Have appropriate solutions and enable users to refuse to receive advertising messages in accordance with Article 16 and advertising emails in accordance with Article 20 of this Decree.

6. Cooperate with providers of telecommunications, Internet, mailing services and relevant organizations in advertising by messaging, emailing and calling.

7. Retain advertisement subscription requests, unsubscribing requests and confirmation messages for at least 01 year to facilitate inspection and supervision.

Therefore, advertisers have the responsibility to check the Do-Not-Call Register mentioned in Clause 1 Article 7 of this Decree to avoid sending opt-in messages, advertising messages and making advertising calls to the numbers on the Register.