What are the most specific and detailed instructions for ATM withdrawal in Vietnam? What are the rules of bank card usage?
What are the most specific and detailed instructions for ATM withdrawal in Vietnam?
Below are 02 ATM withdrawal instructions that readers can refer to:
Method 1: Instructions for withdrawing money from ATM using ATM card
Step 1: On the ATM card, there is an arrow direction marked to insert the card into the machine. You insert the card in the correct direction of the arrow displayed on the ATM.
Step 2: The ATM will ask you for the language you want to use when withdrawing money from the ATM. Most ATMs will have languages such as Vietnamese, English, etc. Some will have additional languages depending on the region.
Step 3: After selecting the language, the ATM will begin instructing the user to operate. You will need to enter the card's PIN code and press Enter to proceed. You need to enter the correct PIN code. In case you enter incorrectly, you can select the "Cancel" button to re-enter or cancel to redo the transaction.
Step 4: After entering the correct PIN code, the ATM screen will usually display commands you can perform with the ATM. That is:
- Withdraw money
- Transfer money
- Query account balance
- Service payment
- Change PIN code
Step 5: To withdraw cash, select the withdrawal order. Then you choose the correct account to withdraw money, usually a card account. In some cases, if you mistakenly choose a credit account or savings account, interest will be charged. Then please read carefully before withdrawing money.
Step 6: Enter the amount to withdraw. At some ATMs, the machine will suggest numbers for you. Alternatively, you can select “Other” and enter the amount you want to withdraw. After the number, press OK or Enter to confirm whether to print the invoice.
Step 7: Receive money and card. If you choose to print an invoice, you will receive an additional invoice.
Method 2: Instructions for withdrawing money from ATM via QR Code:
Step 1: First, you need to create a withdrawal code. Select the "Withdraw money using code" section.
Step 2: Then, you need to enter the amount you want to withdraw and enter your mobile phone number.
Step 3: You confirm the successful transaction. Then withdrawal code 1 and withdrawal code 2 will be sent to the phone number you entered in step 2.
Step 4: Select the Cardless function and select "Withdraw money by code". The system will ask you to enter withdrawal code 1 and withdrawal code 2 respectively.
Step 5: Finally, enter the amount you want to withdraw and confirm that you can get the money.
What are the most specific and detailed instructions for ATM withdrawal in Vietnam? What are the rules of bank card usage? (Picture from internet)
What are the rules of bank card usage in Vietnam?
Pursuant to the provisions of Article 17 of Circular 19/2016/TT-NHNN amended and supplemented by Article 1 of Circular 17/2021/TT-NHNN, Article 1 of Circular 26/2017/TT-NHNN and Article 1 Circular 28/2019/TT-NHNN stipulates rules of bank card usage including the following:
- Each cardholder must provide sufficient and accurate information as required by the card issuer upon entering into the agreement on card issuance and usage and take responsibility for the accuracy of the information provided.
- When using a credit card or a debit card with overact facility, the cardholder must use money properly and make full and due repayment of loan amounts and interests thereof to the card issuer as specified in the agreement concluded with the card issuer.
- Scope of card usage:
+ Debit cards and personalized prepaid cards are used to conduct card transactions as agreed upon by the cardholder and the card issuer;
+ Credit cards shall be used to pay for goods and services; and to deposit and withdraw cash as agreed upon between the cardholder and the card issuer. Credit cards shall neither be used to transfer money to checking accounts, debit cards and prepaid cards nor credit such accounts and cards;
+ Anonymous prepaid cards shall be used to pay for permitted goods and services via all POS terminals in Vietnam’s territory; and shall not be used to conduct card transactions on the Internet or via mobile applications or to withdraw cash. Deposit into anonymous prepaid cards is regulated by Clause 2 Article 14 of this Circular;
+ Supplementary card issued to a supplementary cardholder aged under 15 years is not used to withdraw cash but only for pay for purchase properly as agreed upon in writing between the card issuer and the principal cardholder.
+ Cards may be used to pay for goods and services permitted by Vietnamese law, including those purchased overseas; except the cases specified in Point c herein
+ Debit cards, credit cards, personalized prepaid cards issued electronically may neither draw cash in foreign currency in foreign countries nor making international payments except for clause 4 Article 10a hereof
What are the actions against cases of card information disclosure in Vietnam?
Pursuant to Article 19 of Circular 19/2016/TT-NHNN, regulations on handling cases of bank card information disclosure are as follows:
Actions against cases of card losses or card disclosure
1. When a card is lost or a card’s information is disclosed, the cardholder must promptly notify the card issuer.
2. Upon the receipt of the notification, the card issuer shall lock the card and cooperate with relevant entities to carry out necessary operation to prevent possible damage and send another notification to the cardholder. The time limit for the actions against notification received from the cardholder does not exceed 5 working days for the card whose BIN is issued by the State Bank or 10 working days for the card whose BIN is issued by an international card association from the date on which the notification is received.
3. In case where such card is misused that cause damage, the card issuer and the cardholder shall allocate their equivalent responsibility and negotiate the measures for damage. In the event that both parties fail to reach a consensus on the measures for damage, regulations of law shall apply.
Accordingly, when card’s information is disclosed, it will be handled as prescribed above.
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