Vietnam: What is the report template on the operation of ATMs in Vietnam applicable from July 1, 2024? Where to download the report template on the operation of ATMs?
- What is the report template on the operation of ATMs in Vietnam applicable from July 1, 2024? Where to download the report on the operation of ATMs in Vietnam?
- What are the deadlines for submitting reports on the operation of ATMs in the first 06 months of the year and annual reports in Vietnam?
- What are the regulations on the management and operation of ATMs in Vietnam?
What is the report template on the operation of ATMs in Vietnam applicable from July 1, 2024? Where to download the report on the operation of ATMs in Vietnam?
The report template on the operation of ATMs in Vietnam is Form No. 4 and Form No. 5 Appendix 1 issued together with Circular 21/2023/TT-NHNN.
Download the report template on the operation of ATMs in Vietnam used by payment service providers here
Download the report template on the operation of ATMs in Vietnam used by the State Bank of Vietnam's branches here
What are the deadlines for submitting reports on the operation of ATMs in the first 06 months of the year and annual reports in Vietnam?
Under the provisions of Article 1 of Circular 21/2023/TT-NHNN amending and supplementing Article 10 of Circular 36/2012/TT-NHNN amended and supplemented by Clause 2 Article 1 of Circular 14/2019/TT-NHNN as follows:
Information and report
1. The organizations providing payment services, the State Bank branches of the areas where the ATMs are implemented and erected shall have the responsibilities to report to the State Bank of Vietnam as follows:
a) Report according to the regulations of the State Bank of Vietnam on statistical report policies applicable to the credit institutions and the foreign bank branches upon request of the competent agencies as per law;
b) Report on the operation of the ATMs in the first 06 months of the year and report annually as follows:
- The report submission and receipt methods: Electronic reports shall be sent through the SBV's reporting system.
- The data collection period: from December 15 the year preceding the year of the reporting period to June 14 of the reporting period for 6-month reports and from December 15 of the previous reporting period to December 14 of the reporting period for annual reports.
- Deadline for submitting reports: no later than July 15 of the reporting year for 6-month reports and no later than January 15 of the following year for annual reports.
- Outline of the report shall comply with Form No. 4 (for payment service providers) and Form No. 5 (for SBV’s branches) issued together with this Circular."
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Thus, based on the above regulations, the deadline for submitting reports on the operation of ATMs in the first 06 months of the year and annual reports in Vietnam are specified as follows:
- No later than July 15 of the reporting year for 6-month reports and
- No later than January 15 of the following year for annual reports
What are the regulations on the management and operation of ATMs in Vietnam?
Under the provisions of Article 5 of Circular 36/2012/TT-NHNN amended and supplemented by Clause 3 Article 1 of Circular 20/2016/TT-NHNN stipulating the management and operation of ATMs in Vietnam as follows:
The providers of payment services must:
- ATM system shall be available to customers 24 hours a day and 7 days a week. The availability of ATMs installed at sites that are only accessible to customers in certain hours shall be subject to the open time of such sites. Available hours must be displayed publicly at the sites and on the official website of the provider of payment services.
- Dispose personnel to repair malfunctioned ATMs in the fastest time possible. If an ATM fails to (or expectedly ceases to) operate in over 24 hours, the relevant branch of the State Bank must be informed in the work day succeeding the date of the (expected) interruption to the ATM in over 24 hours. Moreover, customers must be informed publicly via a suitable method.”
- Maintain the customer care department 24 hours per day and 7 days per week to serve their customers anytime.
- Cooperate with switching organizations to maintain the continuity and safety of inter-bank ATM transactions.
- Monitor the cash fund of the ATM, and ensure that the ATMs always have cash to satisfy the demand for cash withdrawal of customers.
If the ATMs are located in urban areas that have cash-supplying units of the providers of payment services, the providers of payment services must supply cash for the ATM so that the no-cash period of the ATMs does not exceed 04 working hours, or not exceed 01 day if the cash is depleted after-hours. In other cases, the providers of payment services must supply cash to ensure that the ATMs are not depleted more than 08 working hours, or not 01 day if the cash is depleted after hours.
- Monitor, discover, and resolve the failed transactions, and handle the transactions accurately. Promptly provide compensation for customers if the providers of payment services’ failures, mistakes, or accidents cause damage for customers.
- Receive, resolve, or settle the complaints or requests for checking from customers. For internal ATM transactions, the time limit for checking, settling complaints, and giving answers to customers is 05 working days as from the date on which the complaints are received. For inter-bank ATM transactions (except for international transactions), the time limit for checking, settling complaints, and giving answers to customers is 07 working days as from the date on which the complaints are received.
- Fulfill technical requirements on ATMs’ software and connection lines as per regulations of Vietnam State Bank on the security of banks' payment card equipment.
Circular 21/2023/TT-NHNN will take effect from July 1, 2024.
The regulations in Article 3 of Circular 21/2023/TT-NHNN will take effect from July 1, 2025.
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