Vietnam: What are the instructions on downloading, installing and using the digital social security application - VssID ?
What is VssID application in Vietnam?
According to Official Dispatch 3717/BHXH-CNTT in 2020 of Vietnam Social Security, the concept of VssID application was introduced as follows:
VssID – Digital social security (VssID) is an application on mobile platform of Vietnam Social Security deployed on Google Play for Android devices and AppStore for iOS devices to establish communication channel, enable social security, health insurance participants to access information and adopt public procedures conveniently, easily and rapidly and gradually replace current physical social security record and health insurance card.
In addition, Vietnam Social Security has also provided instructions in Official Dispatch 3717/BHXH-CNTT 2022 to promote the use of VssID application on a nationwide scale.
Accordingly, provincial social security agencies and heads of entities affiliated to Vietnam Social Security must complete the following duties:
- Publicize and request 100% of affiliated public officials and workers to register electronic accounts according to guidelines under Official Dispatch No. 2659/BHXH-CNTT dated August 21, 2020 of Vietnam Social Security; install and use VssID Application on individual mobile devices; assess and provide remarks on VssID Application provided on Google Play and AppStore (before November 30, 2020); publicize, provide explanation, assistance in installing and use guidelines regarding the VssID Application for family members, relatives, acquaintances and social security, health insurance, unemployed insurance participants in enterprises, medical facilities, organizations and entities in charge.
- Communication Center takes charge and cooperates with social security and health insurance magazines of provinces to develop plans (action programs, television scripts, leaflets, etc.) to organize communication activities and series of publication on mass media and other methods suitable for social security, health insurance, unemployment insurance participants who have not joined the VssID. Pay attention to: guidelines and conditions for installation, account registration and use of the application; basic functions and features of the application, etc. and benefits of the application.
Thus, it is required to ensure that 100% of affiliated public officials and workers register electronic accounts and install and use VssID Application on individual mobile devices.
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How to properly download and install VssID application in Vietnam?
Pursuant to Appendix 1 issued together with Official Dispatch 3717/BHXH-CNTT in 2020 of Vietnam Social Security, there are instructions for downloading and installing VssID application as follows:
For Android operating system
Step 1. Access Google Play/CH Play and type “VssID” in the search bar and click Search.
Step 2. Select VssID application as follows:
Step 3. Select “Cài đặt/Install” to install the application.
For IOS operating system
Step 1. Access AppsStore and type “VssID” in the search bar and click Search.
Step 2. Select VssID application as follows:
Step 3. Select “Nhận/Get” to install the application.
Thus, the user shall download and install the VssID application according to the above instructions depending on the device's operating system.
What are the instructions on using the simplest and most accurate VssID application in Vietnam?
Pursuant to Appendix 1 issued together with Official Dispatch 3717/BHXH-CNTT in 2020 of Vietnam Social Security, there are instructions for using VssID application as follows:
In case individual electronic transaction accounts with social security agencies are available
(1) Log in
Input account (social security code) and password into respective space.
(2) Change password
User should change password in the first login to protect personal information.
Step 1. Select 
Step 2. Select “Đổi Mật Khẩu/Change Password”
Step 3. Input Mật khẩu cũ, Mật khẩu mới và Nhập lại mật khẩu mới (Old password, new password and verification of new password)
Step 4. Select “Hoàn tất/Finish”. The system will send an OTP code to the phone number which user has registered with social security agency for electronic transaction to verify password change.
(3) Personal information
Personal information displays following information of user: Social security code, full name, date of birth, ID Card/Citizen Identity Card/Passport number, phone number, address and other functions of the VssID.
1.4. Health insurance card
Step 1. Select Personal information
Step 2. Select Health insurance card, the screen will display following information
Step 3. Click “View health insurance card”, the screen will display as below (may rotate for easier view):
Note: The application only allow one account on one device at any given time. When logging in an account on a second device, the application will issue a warning and, if the user continues to log in on the second device, require OTP code which is sent to previously registered phone number of the user at which point the account is ejected from the application on the first device.
(5) Social security participation record
Social security participation record contains information on participation in social security, unemployed insurance, work injuries – occupational diseases insurance and health insurance of the user. The user can view participation record in detail such as: Time, employer, occupation, title, and amount.
(6) Entitlement information
Entitlement information provides information on all divisions of social security that the user is entitled for namely: Lump-sum social security; Sickness and maternity policy; Monthly social security; Unemployment insurance.
(7) Health care book
Health care book provides information on medical examination and treatment using health insurance of users each year.
In case individual electronic transaction accounts with social security agencies are not available
Users who do not have individual electronic transaction accounts with social security agencies are only able to use limited functions provided by Vietnam Social Security namely:
- Social security code search: Provides methods of finding social security code of each individual.
- News: Provides information related to activities of Vietnam social security sector
- Online search: Provides online searching tools namely: Social security code search; Social security agency search; Search for medical examination and treatment establishments issuing letters of confirmation of eligibility to receive social insurance benefits; Search for medical examination and treatment establishments signing contracts for medical care under health insurance; Social security participant search; Search for collecting agents.
- Support: Provide support such as:
+ CHAT BOT: Contact with virtual assistant of Vietnam Social Security to ask questions.
+ Switchboard: Connect with support switchboard of Vietnam Social Security
+ Email: Enables user to send email to Vietnam Social Security
+ Common questions: Provides questions and answers for common issues.
+ Complaint/recommendation: Enables user to issue complaints and/or recommendations to social security agencies.
- Social security agency search: Supports search for information on social security agencies (including map).
In order to use all functions of the VssID application, user must apply for individual electronic transactions with social security agencies, to be specific:
Step 1: Choose Sign up on the VssID
Or go to the address:
https://dichvucong.baohiemxahoi.gov.vn and on the homepage, choose “Sign up” to access registration section.
Step 2: Choose applicant to be “Individual”, click “Continue” to move on to declaration step.
Step 3: Declare information for application for transactions with social security agencies electronically using Form No. 1 (attached to Official Dispatch No. 5236/VBHN-BLDTBXH):
Step 4: Click “Continue” and the system will display declared information in Form No. 1 as follows:
Step 5: Print, sign, specify full name and submit the declaration
Note: When submitting the application, applicant shall provide receiving official with the declaration using form No. 1, sign, specify full name and provide ID card/Citizen Identity Card/passport for verification.
- In case of adequate application: The system shall issue and activate account utilizing electronic transaction measure with social security agency. Public service portal of Vietnam Social Security shall send notice on acceptance and information on electronic social security transaction accounts to email (if any) and send text message to registered phone number after adequate application has been received. User is responsible for changing password immediately after receiving provided password and changing password once every 6 months.
- In case of inadequate application: Public service portal of Vietnam Social Security shall send notice on rejection of application for electronic transaction measures to email (if any) and to registered phone number after receiving application, applicant shall rely on said notice to revise information or contact the nearest social security agencies.
- If applicant fails to submit application in person at social security agencies within 10 days from the date on which declaration is submitted, the electronic declaration shall be deleted.
Here are instructions on how to download, install and use the VssID application.
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