From June 23, 2022, the list of administrative procedures on citizen reception performed by inspectors to be published in Ho Chi Minh City?
- Where is the place of citizen reception of the provincial authority in Ho Chi Minh City?
- What are the procedures on citizen reception of the district in Ho Chi Minh City?
- What are the procedures on citizen reception of the communes in Ho Chi Minh City?
- What are the responsibilities of a citizen reception officer in Vietnam?
Where is the place of citizen reception of the provincial authority in Ho Chi Minh City?
Pursuant to Part A of the List of administrative procedures promulgated together with Decision 2141/QD-UBND in 2022 of the People's Committee of Ho Chi Minh City, stipulating the procedures for citizen reception at the provincial level as follows:
- Time limit for settlement:
Within 10 working days from the date of receipt of complaint, denunciation, petition or reflection, the citizen reception officer shall respond directly or notify in writing to the person who has come to complain or denounce the complaint, report, recommend, reflect.
- Place of execution:
+ For citizen reception procedures under the authority of the Chairman of the People's Committee of Ho Chi Minh City: Headquarters of the City Citizen Reception Board, No. 15 Nguyen Gia Thieu, Vo Thi Sau ward, District 3.
+ For citizen reception procedures under the authority of the director of the city's department or branch: at the citizen reception location under the department, department or branch.
+ For citizen reception procedures under the jurisdiction of the Ho Chi Minh City Inspector: No. 13 Tran Quoc Thao, Vo Thi Sau ward, District 3.
- Fees for carrying out procedures: Free.
Accordingly, based on the citizen reception procedures belonging to the handling competence of which agencies determine the location to carry out the above-mentioned procedures. Within 10 working days from the date of receipt of the complaint, denunciation, etc,... The citizen reception officer is responsible for responding to the person who made the complaint or denunciation, etc.
From June 23, 2022, the list of administrative procedures on citizen reception performed by inspectors to be published in Ho Chi Minh City? (Image from the internet)
What are the procedures on citizen reception of the district in Ho Chi Minh City?
Pursuant to Part B of the List of administrative procedures promulgated together with Decision 2141/QD-UBND in 2022 of the Ho Chi Minh City People's Committee, stipulating the procedures for receiving citizens at the district level as follows:
- Time limit for settlement:
+ Within 10 working days from the date of receipt of complaints, denunciations, petitions and reflections, the citizen reception officer shall reply directly or notify in writing to the person who has come to complain. denunciations, recommendations, reflections,...
- Location of procedures:
+ The place to receive citizens belongs to the People's Committee of the district
- Fees and charges: Free
Accordingly, the procedures on citizen reception under the jurisdiction of the district will be carried out at the citizen reception center of the People's Committee of districts. The settlement time is within 10 working days from the date of receipt of complaints, denunciations, reflections and recommendations.
What are the procedures on citizen reception of the communes in Ho Chi Minh City?
Pursuant to Part C of the List of administrative procedures promulgated together with Decision 2141/QD-UBND in 2022 of the Ho Chi Minh City People's Committee, stipulating the procedures on citizen reception at the commune as follows:
- Time limit for settlement:
+ Within 10 working days from the date of receipt of complaints, denunciations, petitions or reflections, the citizen reception officer shall reply directly or notify in writing to the person who has come to complain, denounce, recommend, reflect...
- Place of execution:
+ The place to receive citizens belongs to the People's Committee of communes
- Fees and charges: Free.
Accordingly, the procedures for receiving citizens under the jurisdiction of communes in Ho Chi Minh City will be resolved within 10 working days from the date of receipt of complaints, denunciations, recommendations and reflections. The debtor for carrying out the citizen reception procedures is the citizen receiving place of the People's Committee of communes.
What are the responsibilities of a citizen reception officer in Vietnam?
Pursuant to Article 8 of the Law on Citizen Reception 2013 stipulates the responsibilities of citizen reception officer as follows:
“Article 8. Responsibilities of a citizen reception officer
1. When receiving citizens, to be properly dressed and wear the civil servant or public employee card or badge under regulations.
2. To request persons making complaints, denunciations, petitions or reports to state their full names and addresses or produce their personal identity papers and letters of authorization (if any); clearly present their complaints, denunciations, petitions or reports in writing or verbally; and provide information and documents necessary for receiving and processing the matter.
3. To show proper attitude toward and respect for citizens, to listen to and receive written complaints, denunciations, petitions or reports, or fully and precisely record the contents of the presented complaints, denunciations, petitions or reports.
4. To give explanations and instructions for persons making complaints, denunciations, petitions or reports to observe guidelines, policies, laws, conclusions and legally effective settlement decisions of competent agencies; to refer persons making complaints, denunciations, petitions or reports to agencies or persons competent to settle their complaints, denunciations, petitions or reports.
5. To directly process or classify, forward or submit to competent persons for settlement complaints, denunciations, petitions or reports; to notify results of settlement of complaints, denunciations, petitions or reports to citizens.
6. To request violators of the rules of the citizen reception place to terminate their violations; when necessary, to make records of violations and request functional agencies to handle violations in accordance with law.”
Accordingly, citizen reception officer will perform the responsibilities according to the content of the above provisions.
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