To issue Law on Protection of Consumers’ Rights in 2023? What are the latest regulations on protection of consumers’ rights in Vietnam?
The Law on Protection of Consumers’ Rights 2023: What are the latest regulations on protection of consumers’ rights in Vietnam?
On July 17, 2023, the Office of the President held a press conference to announce the President's Order on the publication of 08 Laws passed by the XV National Assembly at its 5th Session, including the Law on Protection of Consumers’ Rights.
Pursuant to the provisions of Article 1 of the Law on Protection of Consumers’ Rights 2023 stipulates as follows:
Scope
This Law provides for principles and policies for protecting consumers' rights; rights and obligations of consumers; traders' responsibility to consumers; consumer right protection activities by agencies and organizations; settlement of disputes between consumers and traders; state management of protection of consumers’ rights.
According to the above provisions, the Law on Protection of Consumers’ Rights 2023 has the following scope of regulation:
- Principles and policies for protecting consumers' rights
- Rights and obligations of consumers
- Traders' responsibility to consumers
- Consumer right protection activities by agencies and organizations
- Settlement of disputes between consumers and traders
- State management of protection of consumers’ rights
At the same time, according to the provisions of Article 2 of the Law on Protection of Consumers’ Rights 2023, the subjects of application of the Law on Protection of Consumers’ Rights 2023 are as follows:
- Consumers.
- Traders.
- Vietnamese Fatherland Front; socio-political organizations.
- Socio-political-professional organizations, social organizations, socio-professional organizations (hereinafter referred as “social organizations”) participating in protecting consumers’ rights.
- Domestic and foreign agencies, organizations and individuals related to protection of consumers’ rights.
Accordingly, in the Law on Protection of Consumers’ Rights 2023, there are the following new points:
- About structure, layout
- About the object of application
- About identifying some new subjects
- About the rights and obligations of consumers
- About sustainable production and consumption
- About protecting the interests of vulnerable consumers
- About prohibited acts
- About the responsibilities of business organizations and individuals towards consumers
- About some specific transactions
- About consumer rights protection activities of the Vietnam Fatherland Front, socio-political organizations and social organizations
- About the method of dispute resolution
- About the state management of consumer rights protection
To issue Law on Protection of Consumers’ Rights in 2023? What are the latest regulations on protection of consumers’ rights in Vietnam? (Image from the Internet)
What are the rights of consumers in the Law on Protection of Consumers’ Rights in 2023?
Pursuant to the provisions of Article 4 of the Law on Protection of Consumers’ Rights 2023, the interests of consumers include:
- Have their life, health, honor, dignity, reputation, property, information, rights and other legitimate interests protected when participating in transactions or using products, goods and services provided by traders.
- Be provided with invoices and documents related to transactions; timely, accurate and adequate information about products, goods, services, transaction details, origin of products, goods and services and about traders.
- Select products, goods, services and traders according to their practical demands and conditions; decide whether to participate in transactions; agree with traders about transaction details; be provided with products, goods and services as agreed.
- Comment to traders on the prices and quality of products, goods and services, service styles, trading methods and details of transactions between consumers and traders.
- Request traders to compensate for damage if products or goods contain defects or products, goods or services fail to conform to standards or technical regulations, fail to satisfy regulations on safety, measurements, quantity, weight, quality, uses or prices or other regulations as prescribed by law or are inconsistent with those registered, notified, announced, posted, advertised, introduced, agreed or declared by traders.
- Participate in formulating policies and laws on protection of consumers’ rights.
- File complaints, denunciations or lawsuits or request social organizations to file lawsuits to protect their rights in accordance with regulations of this Law and other relevant regulations of law.
- Be provided with counseling, assistance and guidance on knowledge and skills in consumption of products, goods and services.
- Be enabled to select a healthy and sustainable consumption environment.
- Be protected upon using public services in accordance with regulations of this Law and other relevant regulations of law.
- Exercise other rights as prescribed by law.
Vietnam: When will the Law on Protection of Consumers’ Rights 2023 take effect?
Pursuant to the provisions of Article 79 of the Law on Protection of Consumers’ Rights 2023 as follows:
Effect
1. This Law comes into force from July 01, 2024.
2. The Law on Protection of Consumers' Rights No. 59/2010/QH12 amended by the Law No. 35/2018/QH14 shall cease to have effect from the effective date of this Law, save the case specified in point a clause 1 and clause 2 Article 80 of this Law.
According to the above provisions, the Law on Protection of Consumers’ Rights 2023 will take effect from July 1, 2024.
Replaces the Law on Protection of Consumer Rights 2010 which has been amended and supplemented with a number of articles under the Law on amendments to some articles concerning planning of 37 Laws in 2018, except for the case specified at Point a Clause 1, Article 80 of the Law on Protection of Consumers’ Rights 2023.
View the full Law on Protection of Consumers’ Rights 2023: Here
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