Title: Under what circumstances does the head of an agency under the Government of Vietnam, a public service provider, conduct unexpected public receptions?
The Head of Agency under the Government of Vietnam, Public Service Provider must meet citizens at least 1 day/month?
Pursuant to Clause 2, Article 4 of Decree 64/2014/ND-CP which stipulates the responsibilities of the head of the agency under the Government of Vietnam, public service provider, as follows:
Responsibilities of the Head of Agency under the Government of Vietnam, Public Service Provider
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2. Directly carry out citizen receptions at least 01 day in 01 month at the citizen reception location of their agency or unit.
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Thus, according to the above regulation, the head of the agency under the Government of Vietnam, public service provider must meet citizens at least 1 day/month.
The head of the agency under the Government of Vietnam, public service provider conducts sudden citizen receptions under which circumstances?
The head of the agency under the Government of Vietnam, public service provider conducts sudden citizen receptions under which circumstances?
Pursuant to Clause 3, Article 4 of Decree 64/2014/ND-CP which stipulates as follows:
Responsibilities of the Head of Agency under the Government of Vietnam, Public Service Provider
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3. Conduct sudden citizen receptions in the following cases:
a) Cases that are intense, complicated, involve many people, relate to the responsibilities of multiple agencies, organizations, units, or there are differing opinions among these entities;
b) Cases that, if not directed and reviewed promptly, can cause severe consequences or could lead to the destruction of State, collective properties, endanger lives, properties of the people, affect security, politics, order, and social safety.
4. When conducting citizen receptions, the head of the agency or unit must provide answers regarding the resolution of the case to the citizen. If an immediate answer is not possible, they should direct the competent agency, organization, unit, officials, and public employees to promptly review, resolve, and notify the citizen of the response time.
Thus, the head of the agency under the Government of Vietnam, public service provider conducts sudden citizen receptions under the following circumstances:
- Cases that are intense, complicated, involve many people, relate to the responsibilities of multiple agencies, organizations, units, or there are differing opinions among these entities;
- Cases that, if not directed and reviewed promptly, can cause severe consequences or could lead to the destruction of State, collective properties, endanger lives, properties of the people, affect security, politics, order, and social safety.
How is the organization of citizen receptions at agencies under the Government of Vietnam, public service provider regulated?
The organization of citizen receptions at agencies under the Government of Vietnam, public service provider is regulated in Article 3 of Decree 64/2014/ND-CP as follows:
- Agencies under the Government of Vietnam are responsible for organizing the reception of citizens who come to file complaints, denunciations, petitions, and reflections. Depending on the nature, characteristics, organizational scale, and operational requirements for resolving complaints, denunciations, petitions, and reflections, the head of the agency under the Government of Vietnam shall assign the inspection officials to perform the task of citizen reception.
- Public non-business units involved in resolving policies, rights, and benefits of citizens and organizations must organize citizen receptions for complaints, denunciations, petitions, and reflections. The head of the public service provider is responsible for assigning officials and public employees from the specialized department to perform the task of citizen reception.
- Based on the provisions of the Law on Citizen Reception and this Decree, the head of the agency under the Government of Vietnam, public service provider shall regulate the organization of citizen receptions at the subordinate agencies, organizations, and units.
Which subjects are entitled to remuneration policies when receiving citizens and handling complaints, denunciations, petitions, and reflections?
According to Article 21 of Decree 64/2014/ND-CP which stipulates the subjects entitled to remuneration policies when receiving citizens and handling complaints, denunciations, petitions, and reflections include:
- Officials and public employees of agencies, organizations, and units as prescribed in Article 20 of this Decree are assigned tasks or duties of citizen reception, handling complaints, denunciations, petitions, and reflections at the Citizen Reception Office or citizen reception location by competent authorities.
- The head and deputy head of agencies, organizations, and units responsible for regular or sudden citizen receptions; officials summoned by competent authorities to perform citizen reception duties, handling complaints, denunciations, petitions, and reflections at the Citizen Reception Office or citizen reception location.
- Officials and public employees; officers, non-commissioned officers, soldiers, professional soldiers, and defense civilian employees in the armed forces; civil defense, health, and traffic officials assigned tasks or duties of coordinating citizen reception, maintaining security and order, ensuring health at the Citizen Reception Office or citizen reception location by competent authorities.
- The head and deputy head of agencies, organizations, units, and officials assigned the task of handling complaints, denunciations, petitions, and reflections by competent authorities.
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