What are the criteria for restructuring administrative procedures to provide online public services in Vietnam?
- What are the criteria for wholly online public services in administrative procedures by electronic means?
- What are the criteria for restructuring administrative procedures to provide online public services in Vietnam?
- What are the criteria for selection of administrative procedures to be reviewed and assessed to provide online public services in Vietnam?
What are the criteria for wholly online public services in administrative procedures by electronic means?
Pursuant to the provisions of Clause 1, Article 13 of Circular No. 01/2023/TT-VPCP as follows:
Criteria for online public service provision in administrative procedures by electronic means
1. Criteria for wholly online public services in administrative procedures by electronic means.
a) All information about administrative procedures shall be published and provided on the National Database on administrative procedures and Ministerial and provincial administrative procedure information systems;
b) Organizations and individuals are allowed to download document forms on the National Database on administrative procedures and Ministerial and provincial administrative procedure information systems;
c) Application forms and declaration forms shall be filled and sent online; and digital signatures shall be applied to them in case the signatures of organizations and individuals are required.
d) All dossiers shall be sent by electronic means;
dd) Online payment shall be made via National Public Service Portal or Ministerial and provincial administrative procedure information systems for which the payment of fees and charges or other financial obligations are required;
e) During the processing of dossiers and providing services by electronic means, process of following and handling administrative procedures, organizations and individuals are not required to submit or present physical documents to inspect or be present at regulatory agencies or follow procedures directly before officials who receive and process their dossiers; regulatory agencies must conduct on-site verification in accordance with regulations of law;
g) Administrative procedure results in electronic formats shall be shown;
h) Results shall be sent online or via public postal services, and organizations and individuals are not required to be present or directly sign to acknowledge receipt of results.
Thus, the wholly online public services in administrative procedures by electronic means must meet the above criteria.
What are the criteria for restructuring administrative procedures to provide online public services in Vietnam?
What are the criteria for restructuring administrative procedures to provide online public services in Vietnam?
Pursuant to Article 17 of Circular No. 01/2023/TT-VPCP stipulating as follows:
Reviewing and restructuring administrative procedures
1. Restructuring of administrative procedures is required in order to achieve one or a number of the following aims:
a) Cut down unnecessary administrative procedures;
b) Reduce travel and direct contact of organizations and individuals following administrative procedures;
c) Reduce dossiers and documents to be provided by organizations and individuals following administrative procedures;
d) Reduce steps to be handled directly or manually by agencies and units during administrative processes.
2. Criteria for restructuring administrative procedures:
a) Ability to connect, share data and digitize dossiers and documents;
b) Ability to electronically communicate between agencies during administrative processes;
c) The efficiency of building an online public service provision system;
d) The adequacy of the online public service delivery system.
3. Methods of restructuring administrative procedures:
a) Identify systems and databases related to the following of administrative procedures and the ability to connect, share and access data;
b) Evaluate the removal and simplification of administrative procedures, documentation requirements, steps of following administrative procedures according to the restructuring criteria;
c) Develop an electronic flowchart.
4. The review and standardization of application and declaration forms for establishing interactive forms shall comply with the regulations of Chapter IV of this Circular.
5. Depending on the requirements, the process restructuring shall be carried out according to each separated administrative procedure or according to the group of inter-connected administrative procedures. On the basis of the restructuring results, the agency in charge of reviewing (hereinafter referred to as “the reviewing agency”) shall evaluate and complete the electronic process after process restructuring to provide online public services. In case of necessity, the reviewing agency shall consolidate, propose or implement according to its competence amendments to regulations in legislative documents in order to complete the legal basis to meet the maximum results specified in Clause 1 of this Article when providing online public services.
Thus, the restructuring of administrative procedures in online public service provision is carried out through the following criteria:
- Ability to connect, share data and digitize dossiers and documents;
- Ability to electronically communicate between agencies during administrative processes;
- The efficiency of building an online public service provision system;
- The adequacy of the online public service delivery system.
What are the criteria for selection of administrative procedures to be reviewed and assessed to provide online public services in Vietnam?
Pursuant to Article 15 of Circular No. 01/2023/TT-VPCP stipulating the criteria for selection of administrative procedures to be reviewed and assessed to provide online public services as follows:
- The conformity of regulations on administrative procedures by electronic means.
- The number of entities and frequency of each administrative procedure.
- Ability to connect, communicate and share data serving administrative procedures between agencies during administrative processes.
- The efficiency of the provision of online public services.
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