Vietnam: Do drivers and attendants have the responsibility to that tickets are provided for every passenger on the vehicle?
Do drivers and attendants have the responsibility to that tickets are provided for every passenger on the vehicle?
Pursuant to Article 27 of Circular No. 12/2020/TT-BGTVT stipulating as follows:
Rights and responsibilities of drivers and attendants on fixed-route vehicles
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4. Have the responsibility to that tickets are provided for every passenger on the vehicle; instruct passengers to take the right seats according to the information on tickets; introduce the trip rules, assist passengers; provide priority seats to passengers with a disability, pregnant women, the elderly and children; remain polite to passengers; provide first aid for passengers who show signs of sickness or signs of labor.
5. Have the responsibility to request bus stations to confirm information on transport orders before the departure and arrival.
6. Have the responsibility to comply with regulations of law on maintaining traffic safety and order.
7. Be entitled to refuse to transport passengers who disrupt public order or obstruct drivers and attendants; fare-dodgers or passengers suffering from a dangerous disease; passengers carrying banned, banned, flammable or explosive goods or live animals.
8. Have the responsibility to refuse to operate a vehicle if it is found that the vehicle is not conformable to the safety conditions or fails to be fitted with a tracking device or camera or the tracking device or camera is out of order.
9. Keep the vehicle tidy, do not use technical measures, peripheral equipment and other measures to interfere in the camera operation, jam or scramble GPS and GSM or falsify tracking device’s or camera’s data.
10. Have the responsibility to drive the vehicle to the bus station at least 10 minutes prior to departure so that it can undergo technical safety inspection and serve other professional operations at the station in accordance with the traffic safety procedure.
11. Assume other responsibilities in accordance with regulations of the Law on Road Traffic, Decree No. 10/2020/ND-CP and other relevant regulations of law.
Thus, drivers and attendants on fixed-route vehicles have the responsibility to that tickets are provided for every passenger on the vehicle.
Vietnam: Do drivers and attendants have the responsibility to that tickets are provided for every passenger on the vehicle?
Can I get a refund for a ticket when I don't travel anymore?
Pursuant to the provisions of Article 28 of Circular No. 12/2020/TT-BGTVT stipulating as follows:
Rights and responsibilities of passengers
1. Be entitled to request the enterprise or cooperative to provide services according to the service quality standard that have been registered and announced.
2. Be entitled to request attendants to sell the exact type of ticket; keep the ticket during the trip and present it to competent persons upon request.
3. Receive the refund prescribed in Clause 4 Article 26 hereof.
4. Be entitled to make complaints or report violations against regulations on transport management committed by a transport business, driver or attendant and claim compensation for any damage (if any).
5. Comply with the trip rules to maintain security and order on vehicles; get in and get off the vehicle at a station or passenger pick-up and drop-off point according to the regulations.
6. Exercise other rights and responsibilities in accordance with regulations of law.
At the same time, according to the provisions of Clause 4, Article 26 of Circular No. 12/2020/TT-BGTVT stipulating the rights and responsibilities of enterprises and cooperatives conducting fixed-route passenger transport business in Vietnam as follows:
Rights and responsibilities of enterprises and cooperatives conducting fixed-route passenger transport business in Vietnam
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4. Refund at least 90% of the ticket price to passengers who have paid for tickets but cancel the trip at least 02 hours in the case of a fixed route covering a distance of less than 300 km and at least 04 hours in the case of a fixed route covering a distance of more than 300 km before the departure; refund at least 70% of the ticket price to passengers who have paid for tickets but cancel the trip at least 01 hour in the case of a fixed route covering a distance of less than 300 km and at least 02 hours in the case of a fixed route covering a distance of more than 300 km before the departure.
Thus, customers who have purchased bus tickets will be refunded according to the following regulations:
- Refund at least 90% of the ticket price to passengers who have paid for tickets but cancel the trip at least 02 hours in the case of a fixed route covering a distance of less than 300 km before the departure;
- Refund at least 90% of the ticket price to passengers who have paid for tickets but cancel the trip at least 04 hours in the case of a fixed route covering a distance of more than 300 km before the departure;
- Refund at least 70% of the ticket price to passengers who have paid for tickets but cancel the trip at least 01 hour in the case of a fixed route covering a distance of less than 300 km before the departure.
- Refund at least 70% of the ticket price to passengers who have paid for tickets but cancel the trip at least 02 hours in the case of a fixed route covering a distance of more than 300 km before the departure.
Can passengers cancel their tickets on the day the car sets off?
Pursuant to the provisions of Article 71 of the 2008 Law on Road Traffic in Vietnam stipulating as follows:
Rights and obligations of passengers
1. Passengers have the following rights:
a/ To be transported according to the transport contracts and transport dealer’s transport quality commitments;
b/ To pay no freight for luggage not exceeding 20 kg and of a size suitable to the car’s design;
c/ To refuse transport before the car sets off and be refunded ticket money according to regulations of the Minister of Transport.
2. Passengers have the following obligations:
a/ To buy tickets and pay freights for carried luggage in excess of the prescribed limit;
b/ To be present at the places of departure on time as agreed upon; to observe transport regulations; to comply with the instructions of the driver and attendants to ensure traffic order and safety;
c/ Not to carry luggage and goods banned by law from circulation.
Thus, passengers have the right to refuse transport before the car sets off and be refunded ticket money according to regulations.
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